WHAT DOES FIXATE COST?
That depends on volume, coverage, languages, and how much of the operation you want us to own.
That is not a dodge. Everything that moves the number is below.
What drives the price
Four things move the number more than anything else.
Volume: How many contacts a month, and how spiky they are. Steady volume is easier to staff than the same total arriving over three days.
Coverage: Office hours in one timezone costs very differently to evenings, weekends, or round the clock. This is usually the biggest single lever.
Languages: Each language changes who we hire and where.
Depth: Answering questions is one thing. Owning refunds, exceptions and decisions on your behalf is another. A deeper mandate means more experienced people, and it is where most of the value sits.
Tell us those four and we will give you a range on the first call.
What you’re really investing in
We do not sell people or hours. We are paid for the service delivered.
Most suppliers bill for seats or for time, which means they earn more when you need more of them. We size the team in real time as volume moves, so you are not paying for seats sitting idle.
It also means we are designed to reduce your support burden rather than to keep you dependent on us. If the same issues stop coming back, your volume falls and so does your bill. We would rather hold a smaller contract that renews for years than a large one that gets reviewed in anger.
You pay for the service delivered, not for seats
Sized in real time as volume moves
Start at a couple of cases a day
No pre-packaged plans and no lock-in
Recruitment, training and tooling included
What bad support really costs
Bad support costs far more than the support budget.
The same tickets come back, so you pay to answer them twice. Customers who give up do not complain, they just never return. Your own team spends its week on escalations instead of the work you hired them for. And the reviews that follow are read by every prospect who checks you out.
None of it shows up on a support line in the accounts. That is exactly why it runs unchecked, and exactly why we started.
We've seen what poor support does to a business. That's why FIXATE exists.
Book a quick chat
Let's talk needs, then we'll talk numbers.
Tell us your volume, your channels, your languages, and how much you want us to own. We will come back with a range and how we got there.
No pre-packaged plans, and no obligation to go further than the conversation.
Swedish company Global Reach.
Based in Göteborg, delivering from sites across Europe, Asia and the Americas.
Engineers across the Nordics and northern Germany.
Global teams, local care
