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WE DESIGN, DELIVER AND OPTIMISE SUPPORT OPERATIONS

Turning support operations into your competitive advantage — building systems that protect your brand, keep customers loyal, and fuel growth long after the sale.

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What We Do

Support operations that protect your brand and turn users into advocates.

Most support is built to react. Fixate is built to improve.
We design, deliver, and optimise support operations that make your products stronger, your users happier, and your business more resilient. Whether you’re building from the ground up or scaling globally, we help you keep promises long after the sale — transforming support from a cost centre into a driver of loyalty, reputation, and growth.

From strategic consulting and flexible resource solutions to full outsourced delivery and AI-driven automation, we create support operations that adapt, scale, and evolve with your business.

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Support that grows with your business — no wasted cost, no complexity, just what you need, when you need it.

We build support operations that move with you. Whether you’re launching something new, scaling into new markets, or just trying to keep up with demand, Fixate adapts to where you are and where you’re going.

Our goal? To make your support so good it becomes a reason people choose you — and stay with you.

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Industries Real support, built for high-demand business.

01

Micromobility & Last-Mile

We support the next generation of transport, from micromobility platforms to last-mile delivery fleets, with real-time, multilingual customer support that protects your users and your brand.
Whether it’s a breakdown, billing issue, or delivery delay, our teams act fast, speak your tone, and solve the real problem, so your users stay happy and your service stays trusted.

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02

Specialist Customer Support

Focused, low-volume, high-passion brand support where detail matters and Specialist Customer Support is needed to ensure every owner feels understood and your reputation protected.

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03

Heavy equipment and specialised machines

In high-pressure Specialist Industries, uptime isn’t just a goal, it’s the difference between profit and chaos. FIXATE delivers specialist support for heavy equipment and field-deployed machines where reliability, speed, and safety are critical.
We’re not just support, we’re your remote eyes, frontline backup, and escalation partner when every second counts.

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Our Approach We start with your users — then build support that adapts, improves, and drives growth.

Support is more than answering questions. It’s how people experience your brand long after the sale. That’s why we start by understanding your users and how they interact with your product. Then we design and deliver support operations that make that experience seamless, reliable, and worth talking about.

Whether it’s strategic consulting to rethink how support works, flexible resource solutions to scale your team, AI that makes people smarter and faster, or fully outsourced delivery that takes the pressure off entirely — everything we build is designed to grow and improve with your business.

Why FIXATE?

  • yellow plus Because when users feel looked after, they stay loyal.
  • yellow plus Because fewer issues mean more time and energy to grow.
  • yellow plus Because great support builds trust — and trust builds brands.

We're not here to tick boxes. We're here to strengthen your brand every single day.

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FULL OUTSOURCING

Global Technical Product Support

In-depth 2nd line technical support was provided across four strategically located sites in Europe, Asia, and the Americas.

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ON DEMAND SUPPORT TEAMS

Internal IT Support Services

With a fresh approach, an internal IT support operation was optimised for efficiency, reducing reactive support needs and delivering seamless infrastructure and user support across a multi-site global organisation.

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AFTERMARKET SUPPORT CONSULTING

Technical Data Review and Correction

With a dedication to service and technical expertise, a technical data review process was implemented to ensure accurate, high-quality documentation, delivering results ahead of schedule and within budget.

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Frequently Asked Questions

What makes an effective customer support operation?

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An effective support operation is built around the user. It combines the right people, tools, and workflows to resolve issues quickly, reduce repeat contacts, and feed insights back into the business. It’s not just about solving problems — it’s about improving the overall experience and protecting your brand reputation.

What’s the difference between outsourcing support and scaling internally?

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Outsourcing gives you immediate access to skilled teams, technology, and global coverage without the cost and complexity of building everything in-house. Scaling internally offers more direct control but can take longer and require significant resources. Fixate gives you the best of both: outsourced delivery that feels in-house, with full transparency and brand alignment.

Can I outsource only part of my support operation?

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Yes. Many companies start by outsourcing specific areas like first-line support, weekend coverage, or certain languages. With Fixate, you can scale services up or down and mix outsourced delivery with in-house teams to match your exact needs.

How do support consulting services work?

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Support consulting looks at how your operation runs today — your tools, workflows, people, and user experience — and identifies how it can be improved. We help you redesign support to reduce repeat contacts, speed up resolution, improve satisfaction, and make operations more efficient.

Can better support really reduce ticket volumes?

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Absolutely. By improving knowledge sharing, automating repetitive tasks, and fixing root causes, you prevent many issues from reaching your queue. Over time, this lowers cost and improves the user experience — a core focus in how Fixate builds support systems.

How does AI improve support operations?

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AI can automate routine tasks, give faster answers, and surface insights humans might miss. It can also support agents internally with instant knowledge or speak directly with users 24/7. At Fixate, our AI is trained on your data, tone, and workflows — so it enhances your team rather than replacing it.

What are on-demand support teams?

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On-demand support gives you fast access to skilled people when you need them most — for seasonal peaks, launches, or rapid growth. They work inside your systems and in your tone, so users never feel like they’re talking to an external provider.

How fast can a new support operation be deployed?

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Deployment time depends on scope and complexity, but with the right planning and expertise, a support operation can often be set up in a matter of days or weeks. By integrating with existing tools and processes, you minimise disruption and get results faster.

How do you ensure outsourced support matches our brand voice?

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We train our teams on your product, tone, and values. Every interaction is aligned with your brand promise, so users feel like they’re speaking directly to you — not a vendor.

What does ‘Support as a Service’ mean?

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It’s a flexible, fully managed model where you pay for service delivery and outcomes rather than fixed headcount. You can outsource all or part of your support while maintaining quality, adaptability, and full visibility.

What does “fixate” mean?

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To fixate means to focus intensely — to direct your full attention toward something without distraction. That’s exactly how we approach support: with relentless focus on designing, delivering, and improving operations that protect your brand and drive growth.

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Our global presence creates global opportunities

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Based in Copenhagen, we operate around the globe to deliver total support where and when you need it.