Turning aftermarket service and customer support into your competitive advantage.
What We Do
We deliver flexible support operations for aftermarket service and customer care that makes your products better, your customers happier, and your business stronger. From startups to industry leaders, we help companies keep promises to their users, even long after the sale.
Explore Our Solutions
CONSULTANCY
We help you design smarter support, tailored to your users, your brand, and your future.
RESOURCES
Skilled support teams, ready to drop straight into your operations.
FULL OUTSOURCING
Your support delivered end-to-end, as a service.
SUPPORT AI
Not all AI is the same. We build AI customer support solutions from real world experience.
SIGTE
Real visibility into how your customers are being supported and what that is costing.
Our goal? To make your support so good, it sets the benchmark for your entire industry
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01
We support the next generation of transport, from micromobility platforms to last-mile delivery fleets, with real-time, multilingual customer support that protects your users and your brand.
Whether it’s a breakdown, billing issue, or delivery delay, our teams act fast, speak your tone, and solve the real problem, so your users stay happy and your service stays trusted.
02
Focused, low-volume, high-passion brand support where detail matters and Specialist Customer Support is needed to ensure every owner feels understood and your reputation protected.
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03
In high-pressure industries, uptime isn’t just a goal, it’s the difference between profit and chaos. FIXATE delivers specialist support for heavy equipment and field-deployed machines where reliability, speed, and safety are critical.
We’re not just support, we’re your remote eyes, frontline backup, and escalation partner when every second counts.
You only pay for what you use, and only use what you actually need.
Because when users feel looked after, they stay loyal.
Because fewer issues mean more time and energy to grow.
Because great support builds trust — and trust builds brands. We're not here to tick boxes. We're here to strengthen your brand every single day.
Find Out More About Us
FULL OUTSOURCING
In-depth 2nd line technical support was provided across four strategically located sites in Europe, Asia, and the Americas.
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ON DEMAND SUPPORT TEAMS
With a fresh approach, an internal IT support operation was optimised for efficiency, reducing reactive support needs and delivering seamless infrastructure and user support across a multi-site global organisation.
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AFTERMARKET SUPPORT CONSULTING
With a dedication to service and technical expertise, a technical data review process was implemented to ensure accurate, high-quality documentation, delivering results ahead of schedule and within budget.
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Absolutely. Most of our clients start with a focused scope, a single project, team, or review, and grow the engagement once they see the value.
It depends on the scope, but we’ve gone live in under a week when urgency demanded it. We’ll always give you a clear, realistic timeline, no empty promises.
Yes. We don’t force change, we fit into your stack, your workflows, and your tone. Our teams operate like an internal team, not a disconnected vendor.
Yes. We provide multilingual support and coverage across all major regions. Whether you’re launching in Europe, the US, or APAC, we’ve got it covered.
That’s exactly what our Resource Services are for. We provide flexible teams that scale up when you need them and scale down when you don’t, no long-term commitment required.
We’re not about volume. We’re about quality, ownership, and brand alignment. FIXATE teams don’t just follow scripts, they act like part of your business and care about your users.
Both. Some clients want a full operational partner. Others just need help redesigning how support works. We’re built to meet you where you are, not force a model you don’t need.
Yes. Reducing demand is part of our DNA. We use feedback loops, proactive support, and smarter workflows to prevent problems before they hit your queue.
We study your product, voice, and values, then train our team to reflect that in every interaction. You won’t get “generic” from us. You’ll get “on brand,” every time.
Yes, including our SIGTE visibility platform and in-house AI development for service automation. We combine real people with the right tech to make support smarter and more sustainable.
Leadership & Team Dynamics
|Aug 25th 2025
7 min
If the people handling your support tickets feel boxed in or burnt out, it won’t stay hidden for long. It’ll show up in your churn rate. In customer frustration. In missed chances to build loyalty.
Customer Experience
|Aug 19th 2025
6 min
Support should be built around what the user actually needs in the moment. And that almost never means choosing just one way to help.
Continuous Improvement
|Aug 11th 2025
7 min
Most companies think support is about fixing problems. The great ones know better…
Continuous Improvement
|Apr 7th 2025
19 min
Just following the standard keeps you average. The best companies challenge norms, innovate, and go beyond the standard.
Concept
|Mar 24th 2025
4 min
Deciding whether to upscale, automate, or outsource depends on your company’s current position and future goals. Upscaling offers control but requires heavy investment. Automation can improve efficiency, but only if built on a strong foundation. Outsourcing, when done right, extends your capabilities without sacrificing quality. The biggest mistake? Choosing the wrong approach and damaging your customer experience. The right path is the one that helps you grow without breaking what makes your business great.
Concept
|Feb 15th 2025
3 min
Outsourcing support can be a game-changer, but it’s not all smooth sailing. Here’s a look at the real pros and cons to help you decide if it’s the right move.
Based in Copenhagen, we operate around the globe to deliver total support where and when you need it.
