Turning aftermarket service and customer support into your competitive advantage.
What We Do
We deliver flexible support operations for aftermarket service and customer care that makes your products better, your customers happier, and your business stronger. From startups to industry leaders, we help companies keep promises to their users, even long after the sale.
Explore Our Solutions
CONSULTANCY
Design your support to be smarter, faster, and more effective.
We help you step back from the firefight, rethink how support fits your business, and create systems that deliver better results with less effort.
RESOURCE
An outsourcing alternative - scale globally with people who feel like your own team.
We provide managed teams and on-demand specialists that extend your operation, giving you skilled people, global reach, and complete control.
OUTSOURCING
Smarter outsourced support — complete operations, fully managed, flexible, and accountable.
You get all the benefits of outsourcing without losing control, quality, or trust.
AI
AI that understands support.
Intelligent systems from real experience — fast, reliable, and built to make service feel human again.
INSIGHTS
Real-time understanding of how your support performs, what users experience, and what it’s costing.
SIGTE Insights turns complex data into clear decisions, giving you visibility with purpose.
Our goal? To make your support so good, it sets the benchmark for your entire industry
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01
We support the next generation of transport, from micromobility platforms to last-mile delivery fleets, with real-time, multilingual customer support that protects your users and your brand.
Whether it’s a breakdown, billing issue, or delivery delay, our teams act fast, speak your tone, and solve the real problem, so your users stay happy and your service stays trusted.
02
Focused, low-volume, high-passion brand support where detail matters and Specialist Customer Support is needed to ensure every owner feels understood and your reputation protected.
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03
In high-pressure Specialist Industries, uptime isn’t just a goal, it’s the difference between profit and chaos. FIXATE delivers specialist support for heavy equipment and field-deployed machines where reliability, speed, and safety are critical.
We’re not just support, we’re your remote eyes, frontline backup, and escalation partner when every second counts.
You only pay for what you use, and only use what you actually need.
Because when users feel looked after, they stay loyal.
Because fewer issues mean more time and energy to grow.
Because great support builds trust — and trust builds brands. We're not here to tick boxes. We're here to strengthen your brand every single day.
Find Out More About Us
FULL OUTSOURCING
In-depth 2nd line technical support was provided across four strategically located sites in Europe, Asia, and the Americas.
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ON DEMAND SUPPORT TEAMS
With a fresh approach, an internal IT support operation was optimised for efficiency, reducing reactive support needs and delivering seamless infrastructure and user support across a multi-site global organisation.
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AFTERMARKET SUPPORT CONSULTING
With a dedication to service and technical expertise, a technical data review process was implemented to ensure accurate, high-quality documentation, delivering results ahead of schedule and within budget.
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Absolutely. Most of our clients start with a focused scope, a single project, team, or review, and grow the engagement once they see the value.
It depends on the scope, but we’ve gone live in under a week when urgency demanded it. We’ll always give you a clear, realistic timeline, no empty promises.
Yes. We don’t force change, we fit into your stack, your workflows, and your tone. Our teams operate like an internal team, not a disconnected vendor.
Yes. We provide multilingual support and coverage across all major regions. Whether you’re launching in Europe, the US, or APAC, we’ve got it covered.
That’s exactly what our Resource Services are for. We provide flexible teams that scale up when you need them and scale down when you don’t, no long-term commitment required.
We’re not about volume. We’re about quality, ownership, and brand alignment. FIXATE teams don’t just follow scripts, they act like part of your business and care about your users.
Both. Some clients want a full operational partner. Others just need help redesigning how support works. We’re built to meet you where you are, not force a model you don’t need.
Yes. Reducing demand is part of our DNA. We use feedback loops, proactive support, and smarter workflows to prevent problems before they hit your queue.
We study your product, voice, and values, then train our team to reflect that in every interaction. You won’t get “generic” from us. You’ll get “on brand,” every time.
Yes, including our SIGTE visibility platform and in-house AI development for service automation. We combine real people with the right tech to make support smarter and more sustainable.
User-Centric KPIs
|Oct 6th 2025
7 min
AI in Support
|Sep 29th 2025
5 min
Customer Experience
|Sep 22nd 2025
8 min
Customer Experience
|Sep 15th 2025
7 min
AI in Support
|Sep 8th 2025
5 min
Support should feel human. Empathetic. Personal. But that doesn’t mean AI has no place—it means it needs to be used behind the scenes.
User-Centric KPIs
|Sep 2nd 2025
6 min
When your customer has to ask for help, a confusing support experience just makes the situation worse, it’s a failure of design, process, or communication. Frustration isn’t a bug in your product; it’s a symptom of poor thinking upstream.
Based in Copenhagen, we operate around the globe to deliver total support where and when you need it.
