Support Solutions that deliver.
We run support for other companies. Customers, internal teams, stores and sites.
Sometimes that is the whole operation. Sometimes it is engineers on site, the AI behind it, or fixing what you already have.
The standard doesn't move, and we'll tell you which one you need even when the answer costs us the work.
MANAGED SUPPORT
Managed support
We carry the load. Your team goes back to making the product better.
From one ticket a week to thousands a month. Hand over the whole function, or just the parts you cannot cover. We work inside your systems, under your name, and our people are allowed to decide rather than ask.
New markets covered by the same agreement. No recruitment, no training, no overheads.
You set the expectations. We own the delivery, with result-based invoicing.
IN-HOUSE OPTIMISATION
In-house optimisation
The team stays. The way it works does not.
You have a team and it works. You want higher satisfaction and a tighter operation. We find where the time goes, which issues keep coming back, and what to change.
You get a structure you can hand to whoever runs support, and a baseline to measure the next six months against. Not a slide deck.
Not everyone should outsource support, but everyone can have the best.
AI SUPPORT SOLUTIONS
AI Support Solutions
The one you have can be improved. Or we find you a better fit. Or we build you your own.
We design the right answer for you, whatever system it runs on. We start with what you actually need rather than an off-the-shelf one, and tell you honestly whether what you have can be made to work.
Clean data first, because nothing works without it.
Measured on the service delivered, not the tickets deflected.
FIELD SERVICE
Field Service
When it needs someone on site, we turn up, we get it right first time, and it keeps running.
Installation, commissioning, workshop support and repairs. Sweden, Norway, Denmark, Finland and northern Germany.
Right first time means it is back working faster and stays that way. No second visit. No week of downtime. We are accountable for what happens on site, not passing it down a chain.
It is someone's shift, someone's store, someone's car. We turn up like it is ours.
Frequently Asked Questions
Which FIXATE service do we need?
If support has taken over and your team cannot get to the product, managed support. If something needs fixing on site, field service. If you have bought AI and it is not answering, AI Support Solutions. If support is staying with you and you want it better, in-house optimisation. Tell us where you are starting from and we will say which one fits.
Can we use more than one FIXATE service at once?
Yes, and most clients do. Managed support and field service together mean the phone call and the site visit happen inside one team. A review is included whenever we run your support.
What is the smallest way to start with FIXATE?
From one ticket a week for managed support. A single visit for field service. One case type for AI. A review on its own if support is staying with you.
Where does FIXATE operate, and in which languages?
Göteborg, with delivery from eight locations across Europe, Asia and the Americas, and engineers across the Nordics and northern Germany.
Swedish, Macedonian, Albanian and English today. Beyond that we build the language you need rather than routing your customers through one hub.
What happens if FIXATE does not deliver what was agreed?
The price moves with the service delivered, in both directions. We earn less if we miss and more if we beat what we agreed. The numbers are agreed before we start, and total resolution time comes first, because first response time only measures how quickly someone said hello.
Who is behind FIXATE?
Karl Evans founded FIXATE AB in 2024. It is a Swedish company based in Göteborg. The people running it have spent their careers building and running support operations, from the workshop floor to global support management.
Swedish company Global Reach.
Based in Göteborg, delivering from sites across Europe, Asia and the Americas.
Engineers across the Nordics and northern Germany.
Global teams, local care
