Support Solutions that deliver.
We run support for other companies. Customers, internal teams, stores and sites.
Sometimes that is the whole operation. Sometimes it is engineers on site, the AI behind it, or fixing what you already have.
The standard doesn't move, and we'll tell you which one you need even when the answer costs us the work.
MANAGED SUPPORT
Managed support
We carry the load. Your team goes back to making the product better.
From a couple of tickets a day to thousands a month. Hand over the whole function, or just the parts you cannot cover. We work inside your systems, under your name, and our people are allowed to decide rather than ask.
New markets covered by the same agreement. No recruitment, no training, no overheads.
You set the expectations. We own the delivery, with result-based invoicing.
IN-HOUSE OPTMISATION
In-house optimisation
The team stays. The way it works does not.
You have a team and it works. You want higher satisfaction and a tighter operation. We find where the time goes, which issues keep coming back, and what to change.
You get a structure you can hand to whoever runs support, and a baseline to measure the next six months against. Not a slide deck.
Not everyone should outsource support, but everyone can have the best.
AI
AI Support Solutions
The one you have can be improved. Or we find you a better fit. Or we build you your own.
We design the right answer for you, whatever system it runs on. We start with what you actually need rather than an off-the-shelf one, and tell you honestly whether what you have can be made to work.
Clean data first, because nothing works without it.
Measured on the service delivered, not the tickets deflected.
FIELD SUPPORT
Field support
When it needs someone on site, we turn up, we get it right first time, and it keeps running.
Installation, commissioning, workshop support and repairs. Sweden, Norway, Denmark, Finland and northern Germany.
Right first time means it is back working faster and stays that way. No second visit. No week of downtime. We are accountable for what happens on site, not passing it down a chain.
It is someone's shift, someone's store, someone's car. We turn up like it is ours.
Frequently Asked Questions
Which FIXATE service do we need?
If support has taken over and your team cannot get to the product, managed support. If something needs fixing on site, field support. If you have bought AI and it is not answering, AI in support. If support is staying with you and you want it better, in-house optimisation. Tell us where you are starting from and we will say which one fits.
Can we use more than one FIXATE service at once?
Yes, and most clients do. Managed support and field support together mean the phone call and the site visit happen inside one team. A review is included whenever we run your support.
What is the smallest way to start with FIXATE?
From 1 ticket a week for managed support. A single visit for field support. One case type for AI. A review on its own if support is staying with you.
Where does FIXATE operate, and in which languages?
Göteborg, with delivery from sites across Europe, Asia and the Americas, and engineers across the Nordics and northern Germany. Any language your customers use, recruited for each market rather than routed through one hub.
What happens if FIXATE does not deliver what was agreed?
We reduce the invoice. The numbers are agreed before we start, and total resolution time comes first, because first response time only measures how quickly someone said hello.
Who is behind FIXATE?
FIXATE AB was founded in Copenhagen by Karl Evans and moved to Göteborg in 2026, The team is made up of people who have been building and running support operations since the 1990s.
Swedish company Global Reach.
Based in Göteborg, delivering from sites across Europe, Asia and the Americas.
Engineers across the Nordics and northern Germany.
Global teams, local care
