SUPPORT THAT PROTECTS YOUR BRAND AND EARNS LOYALTY.

We run support for other companies. Customer support, internal support, AI agents that actually resolve things rather than deflect them, and engineers who turn up when the fix has to happen in person.

All of it, or only the part you don’t want to carry. Evenings and weekends, peaks, one channel, one language.

Because the company is new and the people are not. FIXATE AB was registered in Göteborg in 2024 by people who had spent their careers running support operations, including 23 years in the Volvo Group, from the workshop floor to Global Support Manager in Aftermarket Technology.

The company exists because of what that experience showed: every provider was selling hours and headcount, and the arrangement was built to protect the supplier rather than the customer. The case studies below are the work, not the pitch.

Technically yes, and outsourcing has earned its reputation. Not because of the people answering, but because of how the deals are built: providers sell hours and headcount, so they earn more when you need more of them, and the arrangement protects the supplier rather than the customer.

What is different here is that we are paid for the service delivered rather than the time spent, our people are allowed to decide things, and we are measured on whether the customer’s problem went away rather than on how quickly someone replied.

Neither. We are paid for the service delivered, and we size the team in real time as volume moves, so you are not paying for seats sitting idle.

You set what good looks like before we start. We are scored against it every month and the price follows, in both directions: we earn less if we miss, and more if we beat it. What the number itself depends on is volume, coverage hours, languages, and how much of the operation we take on.

It stays in your systems. We work inside your helpdesk under your name, so nothing migrates and the data was always yours. Our people access it there, the same way your own team does, with the permissions you set.

FIXATE is GDPR compliant, and because nothing is copied into a system of ours, there is no second place your customer data lives.

Göteborg, with delivery from sites across Europe, Asia and the Americas, and engineers across the Nordics.

Swedish, Macedonian, Albanian and English today. Beyond that we build the language you need rather than routing your customers through one hub, which is why we can cover a market you are opening before you can staff it yourself.

From a couple of tickets a day to thousands a month. Scale-ups, established brands, and companies opening a market they cannot staff yet.

Most of our work is with online retailers, software companies, mobility operators and premium brands, which is to say businesses where a bad answer shows up fast. If you are not one of those, we will say so.

With last month’s tickets. We look at what is actually arriving before we say anything about price or shape, because the ticket mix decides most of it.

Then one part of the operation rather than the whole thing. Out of hours, peaks, one channel or one language, small enough that either of us can stop. You set the measures before anything goes live, and the price follows them from the first month.

Where we have capacity, we can be taking your tickets within 24 hours. Where we need to build a team for you, two to three months, and we will tell you which one you are before you sign.