Fixate office

Tailored Support Services for Every Business Need

From emerging startups to established enterprises,
Fixate customises support solutions that grow with you

Fixate offers high-impact, flexible support operations designed to boost productivity and deepen customer relationships. Just like a great product, excellent support requires skill, insight, and a partner who understands your business.

Team working in the office at fixate
Rob happy at FIXATE

Support that Works for You, Built Around Your Needs

Fixate goes beyond traditional support by forming partnerships that actively enhance the support you provide to your customers. We share insights to improve product usability, streamline user information, and automate processes, making it easy to resolve straightforward issues fast and effectively.

Team working in the office at fixate

More than a service, a partnership.

On demand map

On-Demand Support

Flexible support operations that scale with you. Whether it’s a surge in demand or evolving needs, our on-demand model adapts in real time to keep your business running smoothly.

Guaranteed service stamp

Guaranteed Service

Reliable support with complete ownership and performance-driven insights. Experience you can count on, backed by results.

Reduce and optimise loop

Reduce and Optimise

We leverage insights to improve the user experience and, where possible, reduce the need for support. Continuous improvement is at our core.

Support that feels right

Our framework
Starting with a team fixated on the user’s needs, we bring flexible operations that can scale up or down in real time. This ensures you’re ready for any demand without paying for services you don’t use. With our ‘as a service’ model, you only pay for what you need – when and how you need it.

What you need, When you need, The way you need

Why FIXATE?

At FIXATE, we believe support should be more than a service—it should be a partnership. We work closely with our clients, embedding ourselves in their operations to understand their unique challenges and goals. Our mission isn’t just to provide support but to actively reduce the need for it by addressing core issues and refining processes.

By creating efficient, user-friendly solutions, we help minimise the frequency of support requests, so users rarely encounter obstacles. When support is needed, we focus on complex cases that require a skilled approach, delivering expertise that fosters trust and satisfaction.

This partnership goes beyond traditional support models. We continuously offer insights for product improvements, refine user guidance to boost clarity, and implement smart process automation to accelerate routine resolutions. Through these strategies, we’re not just handling support—we’re elevating it, turning each interaction into a step toward better, more streamlined experiences.

Curious?
Want to know more?

No one in their right mind wants more meetings and PowerPoint presentations on why you should use us, so how about chat over a coffee instead?

If you want it virtual please book a time that works for you however, if like us you would rather meet face to face and take a cake too them lets make it happen, just drop me a mail.

Team working in the office at fixate

Great people do great work

Our teams are at the heart of everything we deliver. While processes, systems, and structures are essential, real support often doesn’t fit neatly into rigid frameworks. It’s about people helping people – flexibly and thoughtfully.

We recruit individuals who truly believe in our mission and embrace our core principles. This shared commitment allows our teams, spread across multiple locations worldwide, to work seamlessly as one. Together, they bring the expertise, adaptability, and care that define FIXATE.

Tom, happy at FIXATE
Sarah happy at FIXATE
Lucy happy at FIXATE
Rob happy at FIXATE
Fixate employee

Support that Works for You, Built Around Your Needs

Fixate goes beyond traditional support by forming partnerships that actively enhance the support you provide to your customers. We share insights to improve product usability, streamline user information, and automate processes, making it easy to resolve straightforward issues fast and effectively.

Fixate office<br />

More than a service, a partnership.

On demand map

On Demand Support

Flexible support operations that scale with you. Whether it’s a surge in demand or evolving needs, our on-demand model adapts in real time to keep your business running smoothly.

Guaranteed service stamp

Guaranteed Service

Reliable support with complete ownership and performance-driven insights. Experience you can count on, backed by results.

Reduce and optmise loop

Reduce and Optimise

We leverage insights to improve the user experience and, where possible, reduce the need for support. Continuous improvement is at our core.

Fixate office

Support that feels right

Our framework
Starting with a team fixated on the user’s needs, we bring flexible operations that can scale up or down in real time. This ensures you’re ready for any demand without paying for services you don’t use. With our ‘as a service’ model, you only pay for what you need – when and how you need it.

What you need, When you need, The way you need.

Curious?

Want to know more?

No one in their right mind wants more meetings and PowerPoint presentations on why you should use us, so how about chat over a coffee instead?

If you want it virtual please book a time that works for you however, if like us you would rather meet face to face and take a cake too them lets make it happen, just drop me a mail.

FIXATE people working in the modern office

Why FIXATE?

At FIXATE, we believe support should be more than a service—it should be a partnership. We work closely with our clients, embedding ourselves in their operations to understand their unique challenges and goals. Our mission isn’t just to provide support but to actively reduce the need for it by addressing core issues and refining processes.

By creating efficient, user-friendly solutions, we help minimise the frequency of support requests, so users rarely encounter obstacles. When support is needed, we focus on complex cases that require a skilled approach, delivering expertise that fosters trust and satisfaction.

This partnership goes beyond traditional support models. We continuously offer insights for product improvements, refine user guidance to boost clarity, and implement smart process automation to accelerate routine resolutions. Through these strategies, we’re not just handling support—we’re elevating it, turning each interaction into a step toward better, more streamlined experiences.

FIXATE brainstorming at a meeting in creative office

Great people do great work

Our teams are at the heart of everything we deliver. While processes, systems, and structures are essential, real support often doesn’t fit neatly into rigid frameworks. It’s about people helping people—flexibly and thoughtfully.

We recruit individuals who truly believe in our mission and embrace our core principles. This shared commitment allows our teams, spread across multiple locations worldwide, to work seamlessly as one. Together, they bring the expertise, adaptability, and care that define FIXATE.

Sarah happy at FIXATE