FIELD SERVICE.
New installs, fit-out and commissioning, as well as repair and recovery when something stops working. Sweden, Norway, Denmark, Finland, northern Germany.
The part is on the van. The person knows the equipment. No second visit.
It works when we leave, and it keeps working.
What onsite technical support covers
What we offer
We carry the consequence
The people who turn up work for FIXATE. Trained by us and known to us.
We are accountable for what happens on site rather than passing it down a chain. It is the same principle as the rest of what we do. The person in front of the problem is allowed to solve it.
Installation and commissioning
Fitting it, getting it working, and confirming it does what it is meant to before we leave.
Including the part most people skip, which is making sure whoever uses it afterwards knows how.
Workshop and dealer support
Supporting the people who service your product. Diagnostics, technical escalation, and training workshop staff.
So the same questions stop coming back to your engineers.
The desk and the van, from one partner
Most field problems start as a phone call. Most support calls end with a site visit.
Running both means the handover happens inside one team instead of between two suppliers. You can buy either on its own. Together they work better.
Where we work
Sweden, Norway, Denmark, Finland and northern Germany. Swedish coverage is growing.
We would rather tell you where we can reach you properly than claim a map we cannot service.
Reporting that survives the drive home
Every visit written up the same way. What was found, what was done, what is still open.
So the pattern across a fleet or an estate is visible, instead of living in one engineer's head and leaving when he does.
What you gain
One company accountable for the job, however it is covered
One partner for the phone call and the site visit
Nordics and northern Europe, Swedish coverage growing
Measured on uptime, not on how many visits we made
Patterns fed back into product and process
Field Support Is it for you
Ideal for equipment, telematics and hardware businesses with installed products in the field.
And for brands whose product needs fitting, servicing or repairing in person.
If you need national coverage across all of Europe tomorrow, we are not there yet. We will tell you what we can reach.
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Ideal for
Telematics, vehicles, machinery, fittings and premium products. Anything where somebody has to be standing next to it. -
We turn up like it is ours
It is someone's shift, someone's store, someone's car.
We do not leave it half right, and we do not leave it for a second visit.
Frequently Asked Questions
Which countries do your field engineers cover?
Sweden, Norway, Denmark, Finland and northern Germany. Swedish coverage is growing. We would rather tell you where we can reach you properly than claim a map we cannot service.
How fast can your engineers get to site?
Same day once a job is raised, where an engineer is within reach of the site. For remote locations we tell you what is actually achievable rather than quoting you a standard we cannot hold.
Who actually turns up on site?
Someone briefed by us and accountable to us. Mostly our own engineers, and where we bring in a specialist, the responsibility for the visit stays with us.
What kinds of equipment do you work on?
Telematics, vehicles, machinery, fittings and premium products. Installation, commissioning, workshop support and repairs. It does not matter much what it is.
Can we buy field support without the desk support?
Yes. Either works on its own. Most field problems start as a phone call and most support calls end with a site visit, so running both means the handover happens inside one team instead of between two suppliers.
What does right first time actually mean?
The part is on the van and the person knows the equipment, so there is no second visit and no week of downtime waiting for one.
How do you cover outside normal hours?
You pick a base window, and on call outside it is priced as an add-on. Same shape as our managed support hours, so if you buy both they fit together.
What do you measure yourselves on?
How much of your fleet is working and for how long. Not jobs closed, not visits made. A visit that keeps an asset running is the work, not a cost to drive down.
Do you only come out when something breaks?
No. New installs, fit-out, commissioning and workshop support are core work, not aftercare. We install telematics and tracking systems into vehicles at volume, and that work is planned rather than reactive.
Swedish company Global Reach.
Based in Göteborg, delivering from sites across Europe, Asia and the Americas.
Engineers across the Nordics and northern Germany.
Global teams, local care
