FIELD SUPPORT.
Installation, workshop, repairs. Sweden, Norway, Denmark, Finland, northern Germany.
Our own engineers. The part is on the van. The person knows the equipment. No second visit.
It works when we leave, and it keeps working.
What onsite technical support covers
What we offer
Our own engineers, and we carry the consequence
The people who turn up work for FIXATE. Trained by us and known to us.
We are accountable for what happens on site rather than passing it down a chain. It is the same principle as the rest of what we do. The person in front of the problem is allowed to solve it.
Installation and commissioning
Fitting it, getting it working, and confirming it does what it is meant to before we leave.
Including the part most people skip, which is making sure whoever uses it afterwards knows how.
Workshop and dealer support
Supporting the people who service your product. Diagnostics, technical escalation, and training workshop staff.
So the same questions stop coming back to your engineers.
The desk and the van, from one partner
Most field problems start as a phone call. Most support calls end with a site visit.
Running both means the handover happens inside one team instead of between two suppliers. You can buy either on its own. Together they work better.
Where we work
Sweden, Norway, Denmark, Finland and northern Germany. Swedish coverage is growing.
We would rather tell you where we can reach you properly than claim a map we cannot service.
Reporting that survives the drive home
Every visit written up the same way. What was found, what was done, what is still open.
So the pattern across a fleet or an estate is visible, instead of living in one engineer's head and leaving when he does.
What you gain
Our own employed engineers, not subcontractors
One partner for the phone call and the site visit
Nordics and northern Europe, Swedish coverage growing
Consistent write-ups across every visit
Patterns fed back into product and process
Field Support Is it for you
Ideal for equipment, telematics and hardware businesses with installed products in the field.
And for brands whose product needs fitting, servicing or repairing in person.
If you need national coverage across all of Europe tomorrow, we are not there yet. We will tell you what we can reach.
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Ideal for
Telematics, vehicles, machinery, fittings and premium products. Anything where somebody has to be standing next to it. -
We turn up like it is ours
It is someone's shift, someone's store, someone's car.
We do not leave it half right, and we do not leave it for a second visit.
Frequently Asked Questions
Which countries do your field engineers cover?
Sweden, Norway, Denmark, Finland and northern Germany. Swedish coverage is growing. We would rather tell you where we can reach you properly than claim a map we cannot service.
How fast can your engineers get to site?
We work to your needs at the time. Tell us what your situation is and we build a solution for you.
Who actually turns up on site?
Our own engineers. Trained by us and known to us. We are accountable for what happens on site rather than passing it down a chain and hoping.
What kinds of equipment do you work on?
Telematics, vehicles, machinery, fittings and premium products. Installation, commissioning, workshop support and repairs. It does not matter much what it is.
Can we buy field support without the desk support?
Yes. Either works on its own. Most field problems start as a phone call and most support calls end with a site visit, so running both means the handover happens inside one team instead of between two suppliers.
What does right first time actually mean?
The part is on the van and the person knows the equipment, so there is no second visit and no week of downtime waiting for one.
Swedish company Global Reach.
Based in Göteborg, delivering from sites across Europe, Asia and the Americas.
Engineers across the Nordics and northern Germany.
Global teams, local care
