People First. Progress Always. Committed to creating better support.

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Whether we’re talking about building better support, enhancing KPIs, improving customer experience, or creating a culture that truly cares, we’re not here to give you fluff. We’re here to share what works, what doesn’t, and how you can make things better, every day.

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Concept

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Mar 24th 2025

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4 min

Upscale Automate Outsource Choosing the Right Growth Strategy

Deciding whether to upscale, automate, or outsource depends on your company’s current position and future goals. Upscaling offers control but requires heavy investment. Automation can improve efficiency, but only if built on a strong foundation. Outsourcing, when done right, extends your capabilities without sacrificing quality. The biggest mistake? Choosing the wrong approach and damaging your customer experience. The right path is the one that helps you grow without breaking what makes your business great.

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User-Centric KPIs

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Oct 14th 2024

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3 min

Setting KPIs Based on the User Experience

When it comes to setting KPIs, focus on what truly matters: the user experience. At Fixate, we believe the only KPIs that count are how fast you resolve the issue and how happy the user feels afterward. Balancing hard data with emotional feedback, real-time reactions with long-term trends, and a mindset of continuous improvement are key. KPIs aren’t just about hitting targets—they’re about shaping a culture that strives to exceed expectations. In the end, it’s not the internal numbers that matter, but how the user feels when they walk away.


Our global presence creates global opportunities

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Based in Copenhagen, we operate around the globe to to deliver total support where and when you need it.