Build better support from real-world experience. This customer support blog shares practical playbooks, honest lessons, and user-first strategies to improve CX, KPIs, and day-to-day operations, so you reduce repeat contacts, resolve faster, and scale without drama.
Customer Experience
|Jan 4th 2026
6 min
Most companies focus on cost and speed. The real risk in customer support trust is erosion. Here’s why after sales support defines your brand.
Customer Experience
|Dec 15th 2025
7 min
Can AI replace customer support, or should it work alongside people? A practical guide for leaders on what to consider before using AI in support.
Customer Experience
|Dec 8th 2025
6 min
Predictive monitoring uses remote diagnostics to detect early faults, prevent breakdowns and deliver a smoother and more confident service experience.
Continuous Improvement
|Nov 24th 2025
4 min
A clear guide to the five steps that help leaders build a continuous improvement culture where ideas flow, problems are solved together, and progress never stops.
Customer Experience
|Nov 17th 2025
5 min
Aftermarket documentation shapes repair speed, technician confidence and customer trust. Clear instructions today mean better uptime and a stronger service.
Data-Driven Decision Making
|Nov 10th 2025
4 min
Unlock the power of your support data to prevent issues, reduce costs, and improve user satisfaction through smarter, data-driven decisions.
Customer Experience
|Oct 27th 2025
5 min
Using a noreply@ email tells users you’re not listening. Discover why it harms trust, weakens experience, and what leaders can do instead.
Continuous Improvement
|Oct 20th 2025
5 min
Most teams start from metrics, not users. Learn why true support operations improvement starts outside-in — and how it transforms performance.
Customer Experience
|Oct 13th 2025
4 min
Customer support can set you apart. Learn how the Rule of 250 turns every client into a brand amplifier and drives long-term market leadership.
User-Centric KPIs
|Oct 6th 2025
7 min
Customer service metrics like handling time miss the point. Learn which two metrics really matter: user happiness and resolution speed.
AI in Support
|Sep 29th 2025
5 min
AI in aftermarket support starts behind the scenes. Triage, suggested replies, warranty checks and parts lookups. Pilot with control, then scale with proof.
Customer Experience
|Sep 22nd 2025
8 min
Support is not a cost centre, it’s your brand on the front line. Learn why support drives loyalty, growth, and trust more than marketing ever could.
Customer Experience
|Sep 15th 2025
7 min
Omnichannel support means seamless choices, not chaos. Learn how to connect every channel into one effortless user experience.
AI in Support
|Sep 8th 2025
5 min
Use AI in support to enhance the customer experience, not just automate it. Discover smarter ways to boost quality, reduce effort, and improve user experience.
User-Centric KPIs
|Sep 2nd 2025
6 min
Confusing support experiences frustrate users and inflate costs. Fixate helps design clarity from the start—so support calls don’t need to happen.
Leadership & Team Dynamics
|Aug 25th 2025
7 min
The face of your brand are you support staff. When they thrive, so does your service. Learn how better treatment leads to better customer outcomes.
Customer Experience
|Aug 19th 2025
6 min
Balance bots and humans to deliver faster, smarter, more human support. Automation clears the noise. chatbots vs real people, how to do it right.
Continuous Improvement
|Aug 11th 2025
7 min
Preventative support reduces ticket volume and protects your brand. Learn how smarter design and feedback loops improve customer experience.
Continuous Improvement
|Apr 7th 2025
19 min
JJust following the standard keeps you average. The best companies challenge norms, innovate, and go beyond the standard.
Concept
|Mar 24th 2025
4 min
Should you Upscale Automate Outsource? The right choice depends on where your business is today and where you want it to go. Here’s how to decide.
Concept
|Feb 15th 2025
3 min
Outsourcing support can be a game-changer, but it’s not all smooth sailing. Here’s a look at the real pros and cons to help you decide if it’s the right move.
Leadership & Team Dynamics
|Dec 26th 2024
3 min
Stand out in a crowded market. Discover how quality support can be the edge that keeps customers loyal and makes your brand memorable.
Productivity Hacks
|Dec 10th 2024
4 min
Discover how to enhance customer experience with effective strategies. Learn to reduce churn, increase retention, and build lasting relationships today!
Customer Experience
|Nov 25th 2024
4 min
Explore the importance of customer support and how Fixate can help you transform customer interactions from ‘meh’ to ‘wow’ with exceptional service.
Data-Driven Decision Making
|Nov 12th 2024
2 min
The 6 key support strategies to keep customers satisfied and engaged long-term with exceptional customer service.
Continuous Improvement
|Oct 16th 2024
2 min
Adopt a user-centric perspective to improve your business. Understand the importance of looking at your service from the outside in, and how this can lead to meaningful changes.
Continuous Improvement
|Oct 14th 2024
2 min
Learn how to foster a culture of continuous improvement in your team. Discover strategies to empower people, create a safe space for growth, and drive long-term success.
User-Centric KPIs
|Oct 14th 2024
3 min
Discover how to set KPIs that focus on the user experience. Learn to balance data with emotion, track real-time feedback, and drive improvements based on what truly matters.
Customer Experience
|Oct 14th 2024
3 min
Explore how delivering exceptional service and building trust can transform customers into a powerful marketing army for your business.
Based in Copenhagen, we operate around the globe to deliver total support where and when you need it.
