DESIGN SUPPORT THAT WORKS SMARTER.
Step back from the firefight and see the bigger picture.
We help you redesign how support truly works — fewer repeat issues, faster resolutions, happier users.
All while reducing cost and protecting your brand reputation.
Consulting that turns your support into a competitive advantage.
What we offer
Current-State Assessment
We dive into your support structure, tools, people, workflows, and metrics to uncover what slows you down. You get a clear view of where gaps and inefficiencies hide, and a practical roadmap to improve performance and user experience with less effort.
User-Centric Redesign
We help you design support around the people you serve. From mapping the full user journey to defining tone of voice and consistency, we make support intuitive, aligned with your brand, and focused on real outcomes, not internal processes.
Process Optimisation
We streamline workflows, reduce loops and handovers, and remove friction so users get what they need first time.
Your teams work faster, smarter, and with fewer escalations, creating a better experience for both users and staff.
Metrics that matter
We help you move from chasing numbers to measuring impact. From total case time to satisfaction trends, we identify metrics that show real progress, and help you build dashboards that reflect what truly matters to your users.
Scalable Structure and Tooling
Whether you’re preparing for growth, entering new markets, or struggling to keep up, we help build structures and systems that scale without chaos. From knowledge bases to support platforms and AI-readiness, we design for flexibility and control.
AI-readiness
We help you prepare your operation for AI, integrating smart tools that support your team instead of replacing it.
From triage to automation, we make sure AI enhances your service quality and delivers real user value.
What you get
A user-first support culture that adapts and improves over time
Fewer escalations, faster resolutions, happier users
Clearer roles, better workflows, stronger teamwork
Support that reflects your brand and values
A foundation for proactive support and smarter automation
Support Consulting Is it for you?
Your support should reflect your brand, flexible enough to handle peaks, smart enough to adapt, and structured enough to grow with you.
Fixate’s consulting brings clarity, confidence, and lasting improvement, so your team can move from reactive to proactive.
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Ideal for
Companies scaling fast, facing repeat issues, or stuck in reactive mode. Perfect for teams ready to move from firefighting to forward-thinking. -
Design support like you mean it
Great support isn’t an accident — it’s engineered. We help you build it intentionally, around your users, your team, and your goals.
Frequently Asked Questions
How can I make my support operation more efficient?
Start by auditing how work flows through your team. Look at repeat tickets, bottlenecks, and response consistency. Real efficiency comes from redesigning processes around users, not systems.
What’s the best way to improve customer experience through support?
Build a user-first culture — make every contact feel personal, understood, and consistent. Support should reflect your brand’s tone and values in every interaction.
How can support data help drive business improvement?
Your tickets are full of product feedback. Analysing them helps you see trends, root causes, and gaps — turning reactive support into proactive growth insight.
When should a company bring in external support consultants?
When internal processes feel stuck, scaling creates friction, or user satisfaction plateaus. A short external audit often reveals simple changes that make an immediate impact.
How do I measure whether my support consulting project worked?
Look at two things: resolution time and user happiness. If both improve, everything else follows — from reduced workload to stronger brand perception.
Our global presence creates global opportunities
Based in Copenhagen, we operate around the globe to deliver total support where and when you need it.
Global teams, local care
