SIGTE Insights for real clarity.
Dashboards show data. SIGTE Insights shows direction.
Built by Fixate to give full operational visibility, it turns live support data into decisions you can act on.
From cost to sentiment, trends to outcomes, SIGTE Insights shows what matters, when it matter
Visibility that drives better decisions
What We Offer
Real-Time Support Visibility
See your entire operation live — costs, volume, sentiment, and results — so you know what’s working and what needs attention.
Performance Tracking That Matters
SIGTE Insights gives real-time support performance tracking, highlighting patterns and opportunities to improve efficiency and quality.
Actionable Insights, Not Just Data
Move from information to action. SIGTE Insights connects metrics to outcomes, so teams know what to fix first.
Cross-Team Transparency
Leadership and operations see the same truth. Everyone works from one view of performance, progress, and user experience.
Continuous Improvement Engine
Identify friction, test fixes, and measure the results — all within one live platform.
Built by Fixate
Created by the same people who deliver world-class support. SIGTE Insights reflects our obsession with clarity, accountability, and progress.
What SIGTE Insights Helps You Achieve
Align support delivery with business goals
Prove ROI on great service
Identify cost savings and efficiency gains
Prioritise the fixes that matter most
Give teams clarity, leadership confidence, and users better experiences
SIGTE Insights Is It for You?
Most dashboards show you what’s happening. SIGTE Insights shows you what matters.
It’s built for decision-makers who need clarity, not clutter — connecting data to decisions in real time.
SIGTE Insights gives decision-makers clarity built for real service operations, providing visibility that drives improvement and accountability across every level.
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Ideal for
Organisations that want deeper control of support quality, cost, and user experience — whether you run support in-house or through Fixate. -
Built for Real Use
SIGTE Insights is designed around how support actually works — making it fast to read, easy to act on, and powerful enough to guide strategic decisions.
Frequently Asked Questions
What does SIGTE Insights actually track?
Everything that matters: ticket volumes, resolution times, cost per case, user sentiment, issue trends, and team performance. It’s complete support performance tracking, live and in context.
How does SIGTE Insights help us make faster decisions?
By turning real-time data into clear direction. You instantly see what’s changing, what’s off-track, and where to act first.
Is this just for managers, or can our whole team use it?
Both. SIGTE Insights gives leaders strategic clarity and frontline teams real-time feedback so everyone improves together.
How does this help us improve, not just observe?
It shows what’s driving volume, where support gets stuck, and where fixes reduce demand. SIGTE connects data to action, helping you fix what matters most.
Can we link SIGTE insights to product or service improvements?
Absolutely. It’s designed to show you where you should focus to make the most effective improvements.
Do we need to be a full outsourcing client to use SIGTE Insights?
Yes. SIGTE Insights is available exclusively to clients using Fixate’s fully managed support operations.
It’s built into our delivery model, giving you the same visibility, accountability, and real-time clarity that we use to run your service.
Our global presence creates global opportunities
Based in Copenhagen, we operate around the globe to deliver total support where and when you need it.
Global teams, local care
