SIGTE gives you full support operations insights, in real time.
Built into FIXATE’s service model, it shows exactly how your support is performing, what users are experiencing, and where opportunities for improvement live.
From costs and volume to trends, sentiment, and outcomes, SIGTE turns your support data into clarity, fast.
Support isn’t just about solving problems, it’s a direct reflection of your brand and a key driver of retention, loyalty, and product perception. SIGTE puts that power in your hands.
WHAT MAKES SIGTE DIFFERENT
Real-time Visibility
Track support volume, trends, resolution times, and escalations as they happen.
Operational Clarity
See exactly where time and money are being spent — no hidden costs.
Deep Feedback Loops
Access user sentiment and common themes to drive product improvements and reduce recurring issues.
Smart Forecasting
Understand future needs before they hit — helping you scale, budget, and plan with confidence.
Connected Outcomes
Tie support activity to measurable outcomes in customer satisfaction, retention, and product usage.
EMPOWERING EVERY PART OF YOUR BUSINESS SIGTE SUPPORTS BOTH OPERATIONS AND LEADERSHIP. FROM DAILY ACTIONS TO STRATEGIC DECISIONS, IT HELPS YOU:
Align support delivery with business goals
Prove ROI on great service
Identify cost savings and efficiency gains
Prioritise the fixes that matter most
SIGTE: IS IT FOR YOU?
Most dashboards show you what’s happening. SIGTE shows you what matters. It’s not just for reporting, it’s for making smarter decisions, faster.
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Can we use SIGTE?
SIGTE is currently being developed with select partners and will be available to all FIXATE clients in the near future. If you want to see what we are working on, get in touch. -
Can we get early access?
Contact us to discuss if you can pilot SIGTE with your support operation. -
What can SIGTE help us with?
SIGTE gives data that works for you. Visibility that drives improvement both for the support and also your products. Insight that delivers growth.
Frequently Asked Question
What does SIGTE actually track?
Everything that matters, from ticket volumes and resolution times to cost per case, user sentiment, issue trends, and team performance. It gives you the full picture, live and in context.
Is this just for managers, or can our whole team use it?
Both. SIGTE is built for leadership, ops, and frontline teams. Managers get strategic clarity, while teams on the ground get real-time feedback and focus.
How does this help us improve, not just observe?
By showing what’s driving volume, where support gets stuck, and where fixes reduce demand. SIGTE connects data to action — helping you fix what matters most.
Can we link SIGTE insights to product and service improvements?
Absolutely. SIGTE helps surface recurring issues, broken flows, and confusing touchpoints, and ties them directly to tickets and user feedback. That data becomes fuel for smarter product decisions.
Do we need to be a full outsourcing client to use SIGTE?
No. SIGTE can be layered into any FIXATE engagement, from consulting to overflow support, to help you make better decisions, no matter the setup.
