DESIGN SUPPORT THAT WORKS SMARTER.
Step back from the firefight and see the bigger picture.
We help you redesign how support truly works — fewer repeat issues, faster resolutions, happier users.
All while reducing cost and protecting your brand reputation.
Consulting that turns your support into a competitive advantage.
What we offer
Current-State Assessment
We dive into your support structure, tools, people, workflows, and metrics to uncover what slows you down. You get a clear view of where gaps and inefficiencies hide, and a practical roadmap to improve performance and user experience with less effort.
User-Centric Redesign
We help you design support around the people you serve. From mapping the full user journey to defining tone of voice and consistency, we make support intuitive, aligned with your brand, and focused on real outcomes, not internal processes.
Process Optimisation
We streamline workflows, reduce loops and handovers, and remove friction so users get what they need first time.
Your teams work faster, smarter, and with fewer escalations, creating a better experience for both users and staff.
Metrics that matter
We help you move from chasing numbers to measuring impact. From total case time to satisfaction trends, we identify metrics that show real progress, and help you build dashboards that reflect what truly matters to your users.
Scalable Structure and Tooling
Whether you’re preparing for growth, entering new markets, or struggling to keep up, we help build structures and systems that scale without chaos. From knowledge bases to support platforms and AI-readiness, we design for flexibility and control.
AI-readiness
We help you prepare your operation for AI, integrating smart tools that support your team instead of replacing it.
From triage to automation, we make sure AI enhances your service quality and delivers real user value.
What you get
A user-first support culture that adapts and improves over time
Fewer escalations, faster resolutions, happier users
Clearer roles, better workflows, stronger teamwork
Support that reflects your brand and values
A foundation for proactive support and smarter automation
Support Consulting Is it for you?
Your support should reflect your brand, flexible enough to handle peaks, smart enough to adapt, and structured enough to grow with you.
Fixate’s consulting brings clarity, confidence, and lasting improvement, so your team can move from reactive to proactive.
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Ideal for
Companies scaling fast, facing repeat issues, or stuck in reactive mode. Perfect for teams ready to move from firefighting to forward-thinking. -
Design support like you mean it
Great support isn’t an accident — it’s engineered. We help you build it intentionally, around your users, your team, and your goals.
Frequently Asked Questions
What happens during a consulting engagement?
We analyse your current setup, tools, workflows, and team structure, then identify what’s working, what’s not, and where improvements will have the biggest impact. You get a clear, actionable plan, not a report that collects dust.
Will this just result in another document we never use?
No. Everything we deliver is practical, prioritised, and built for execution, not shelfware. You’ll see results as soon as changes begin.
How do you ensure your advice fits our brand and customers?
We don’t do templates. We take time to understand your tone, users, and brand promise, then shape support to match who you are and what your customers expect.
Can you work with our in-house team?
Absolutely. We work alongside your team, not above it — helping them refine, align, and scale what they already do best.
How do you measure success?
We measure success through real-world impact: faster resolutions, reduced case volume, higher satisfaction, and a stronger internal culture. When support feels smoother and users are happier — it’s working.
Our global presence creates global opportunities
Based in Copenhagen, we operate around the globe to deliver total support where and when you need it.
Global teams, local care
