DESIGN SUPPORT THAT WORKS SMARTER.
Step back from the firefight and see the bigger picture.
We help you redesign how support truly works — fewer repeat issues, faster resolutions, happier users.
All while reducing cost and protecting your brand reputation.
Consulting that turns your support into a competitive advantage.
What we offer
Current-State Assessment
Gain a clear, structured view of your support operation. Every system, workflow and performance area is examined to uncover where efficiency breaks down. The result is a practical roadmap that improves resolution speed and creates a smoother user experience with less effort.
User-Centric Redesign
Design support that feels natural to the people using it. By mapping the full user journey and aligning tone, structure and tools, support becomes intuitive, consistent and a true reflection of your brand promise.
Process Optimisation
Streamline workflows to remove loops, handovers and friction. Users get what they need the first time, teams work faster and frustration falls for everyone involved.
Metrics that matter
Focus on impact, not vanity numbers. Measure what truly matters such as total case time, satisfaction and improvement trends. Data becomes direction, giving you clarity instead of clutter.
Scalable Structure and Tooling
Create support systems that are ready for change. Whether you are expanding, adapting or stabilising, scalable structures and smart tools keep operations efficient, flexible and under control.
AI-readiness
Lay the foundation for smarter support. Introduce AI tools that assist rather than replace, using automation where it adds value and keeping the human connection where it matters most.
What you get
A user-first support culture that adapts and improves over time
Fewer escalations, faster resolutions, happier users
Clearer roles, better workflows, stronger teamwork
Support that reflects your brand and values
A foundation for proactive support and smarter automation
Support Consulting Is it for you?
Your support should reflect your brand, flexible enough to handle peaks, smart enough to adapt, and structured enough to grow with you.
Fixate’s consulting brings clarity, confidence, and lasting improvement, so your team can move from reactive to proactive.
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Ideal for
Companies scaling fast, facing repeat issues, or stuck in reactive mode. Perfect for teams ready to move from firefighting to forward-thinking. -
Design support like you mean it
Great support isn’t an accident — it’s engineered. We help you build it intentionally, around your users, your team, and your goals.
Frequently Asked Questions
How can I make my support operation more efficient?
Start by auditing how work flows through your team. Look at repeat tickets, bottlenecks, and response consistency. Real efficiency comes from redesigning processes around users, not systems.
What’s the best way to improve customer experience through support?
Build a user-first culture — make every contact feel personal, understood, and consistent. Support should reflect your brand’s tone and values in every interaction.
How can support data help drive business improvement?
Your tickets are full of product feedback. Analysing them helps you see trends, root causes, and gaps — turning reactive support into proactive growth insight.
When should a company bring in external support consultants?
When internal processes feel stuck, scaling creates friction, or user satisfaction plateaus. A short external audit often reveals simple changes that make an immediate impact.
How do I measure whether my support consulting project worked?
Look at two things: resolution time and user happiness. If both improve, everything else follows — from reduced workload to stronger brand perception.
Our global presence creates global opportunities
Based in Copenhagen, we operate around the globe to deliver total support where and when you need it.
Global teams, local care
