SUPPORT AS A SERVICE. SMARTER OUTSOURCED SUPPORT.
You’ve got a product to build and users to look after. FIXATE delivers smarter outsourced support — fully managed, flexible, and built around your brand.
We run your operation end-to-end, combining human empathy with AI-driven intelligence. If we don’t deliver, we don’t get paid.
Smarter outsourced support — complete delivery that adapts to you.
What We Offer
Fully Managed Support Operations
We run your support from first contact to resolution — across chat, email, phone, and social. Every interaction is managed inside your systems, using your tone and standards. We take full ownership of delivery, quality, and performance, so your users always feel cared for and your brand always stays protected.
Real-Time Flexibility
Support needs shift fast — and our model moves with them. Scale up or down instantly, change focus, or adapt coverage on demand. Whether you need complete outsourcing or just specific coverage, we shape our delivery around your needs, not the other way round.
Performance-Based Pricing
You only pay for what we deliver.
No fixed retainers, no prepayments, no surprises.
Our pricing follows your performance metrics and user volumes, aligning our success directly with yours. If we don’t deliver, we share the cost.
Recruitment, Training & Operations Included
We handle everything — recruitment, onboarding, training, tooling, and day-to-day operations.
Your internal teams stay focused on innovation while we take care of service delivery.
Every Fixate support crew is trained in your tone, culture, and expectations.
Human Service, AI Intelligence
We combine people and technology the way support should be.
Human empathy for every user moment, AI for speed, prediction, and insight.
Together they create a seamless, proactive experience that learns and improves over time.
Embedded Partnership
This isn’t outsourcing; it’s smarter outsourced support.
We operate as an extension of your team, reflecting your standards, values, and culture.
You keep full visibility, clear reporting, and confidence that your users are always in safe hands.
What You Gain with Smarter Outsourced Support:
A complete support operation without the management burden
Flexible, usage-based pricing with zero lock-in
Scalable delivery that adapts in real time
AI-enhanced service with real human care
Predictable cost and performance accountability
Confidence that every user interaction protects your brand
Support as a Service Is It for You?
You want great support without building a support department.
Fixate’s Support as a Service model gives you smarter outsourced support — full delivery, flexible scale, and accountability built into every step.
It’s for companies that care about their users but need freedom from the operational load.
-
Ideal For:
Businesses that want high-quality support without the cost or complexity of managing it internally. Ideal for scaling brands, product launches, or global expansion. -
Fully Yours. Fully Handled.
We own the delivery — people, process, and performance, while keeping your brand and tone at the heart of everything. It’s your support, just managed smarter.
Frequently Asked Questions
When does it make sense to outsource customer support?
When your internal teams are stretched thin or when you want to focus on core operations. Outsourcing gives flexibility and coverage without heavy overheads.
How do I keep control when outsourcing support?
Choose a partner who gives full transparency — real-time performance data, open communication, and clear ownership. Control doesn’t have to mean doing it all yourself.
What should I look for in an outsourcing partner?
Look for alignment with your culture and quality standards. Price matters, but brand protection and user experience matter more.
How do I make outsourced support feel like part of my brand?
It comes down to training and tone. If your partner trains on your values and communication style, your users should never notice the difference.
What are the risks of outsourcing and how can I avoid them?
The main risks are inconsistency and lack of visibility. Mitigate both with live dashboards, clear SLAs, and ongoing feedback loops.
Our global presence creates global opportunities
Based in Copenhagen, we operate around the globe to deliver total support where and when you need it.
Global teams, local care
