SIGTE Insights for real clarity.
Dashboards show data. SIGTE Insights shows direction.
Built by Fixate to give full operational visibility, it turns live support data into decisions you can act on.
From cost to sentiment, trends to outcomes, SIGTE Insights shows what matters, when it matter
Visibility that drives better decisions
What We Offer
Real-Time Support Visibility
See your entire operation live — costs, volume, sentiment, and results — so you know what’s working and what needs attention.
Performance Tracking That Matters
SIGTE Insights gives real-time support performance tracking, highlighting patterns and opportunities to improve efficiency and quality.
Actionable Insights, Not Just Data
Move from information to action. SIGTE Insights connects metrics to outcomes, so teams know what to fix first.
Cross-Team Transparency
Leadership and operations see the same truth. Everyone works from one view of performance, progress, and user experience.
Continuous Improvement Engine
Identify friction, test fixes, and measure the results — all within one live platform.
Built by Fixate
Created by the same people who deliver world-class support. SIGTE Insights reflects our obsession with clarity, accountability, and progress.
What SIGTE Insights Helps You Achieve
Align support delivery with business goals
Prove ROI on great service
Identify cost savings and efficiency gains
Prioritise the fixes that matter most
Give teams clarity, leadership confidence, and users better experiences
SIGTE Insights Is It for You?
Most dashboards show you what’s happening. SIGTE Insights shows you what matters.
It’s built for decision-makers who need clarity, not clutter — connecting data to decisions in real time.
SIGTE Insights gives decision-makers clarity built for real service operations, providing visibility that drives improvement and accountability across every level.
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Ideal for
Organisations that want deeper control of support quality, cost, and user experience — whether you run support in-house or through Fixate. -
Built for Real Use
SIGTE Insights is designed around how support actually works — making it fast to read, easy to act on, and powerful enough to guide strategic decisions.
Frequently Asked Questions
What should I measure to understand my support performance?
Resolution time, user happiness, and recurring issue volume. These three show whether your support is improving or just getting busier.
How can I track the cost of my support operation?
Track cost per resolution, not per hour. It reflects efficiency and user experience — not just headcount.
Why do most dashboards fail to show what matters?
They focus on data, not decisions. You need insight that points to actions, not endless charts.
How can I connect support metrics with product improvement?
By linking tickets to root causes. If multiple users hit the same issue, that’s product insight, not just support noise.
How often should I review support metrics?
Daily for operations, weekly for patterns, and monthly for strategy. The faster you see shifts, the faster you can respond.
Our global presence creates global opportunities
Based in Copenhagen, we operate around the globe to deliver total support where and when you need it.
Global teams, local care
