Not all AI helps. And most of it still feels robotic, our AI customer support solutions are built differently — grounded in real support experience, trained on your data, and designed to reduce load without losing the human touch. This isn’t about bots for the sake of it. This is about better service.
AI built from real-word support experience
What We Offer:
Multilingual, Multichannel AI Assistants
Chat, email, voice, and social, our AI connects across all major platforms, automating repetitive questions, triaging new requests, and responding instantly in your users’ language.
Trained on Your Brand, Not Just Your Docs
Every solution is trained on your internal knowledge, your workflows, and your tone. It’s not about replacing people, it’s about giving them better tools.
No-Code, Fast-Launch Tools
Our AI setups plug into what you already use, CRM, ERP, helpdesk platforms, and go live in weeks, not months. No dev team required.
Proactive Insights and Automation
Beyond answering questions, AI can spot trends, highlight broken flows, and surface opportunities to prevent future issues, giving you a smarter support loop.
Human + AI, Working Together
Our approach is hybrid. AI handles the routine. Real people take on what matters most. Together, they deliver faster, more consistent support, without losing care.
What We Help You Achieve:
Cut repetitive volume by 30–50%
Improve response and resolution times
Deliver consistent experiences across all channels
Reduce training and onboarding needs
Expand support without adding headcount
Unlock insight into user sentiment and recurring pain points
SUPPORT AI: IS IT FOR YOU?
AI can be a buzzword or a breakthrough, we choose the latter. At FIXATE, our AI solutions are built from real-world support experience, not just code. Here’s what clients usually want to know when we start talking about automation that actually works.
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Ideal for:
Companies with high inbound volume, multilingual needs, or repetitive case types. Especially useful for businesses scaling into new markets or trying to support more users without more complexity. -
AI, Built Around the Way You Support
We don’t do generic bots. We build smart support systems that learn, adapt, and improve — so you can focus on what really matters: helping people.
Frequently Asked Question
What kind of AI do you actually build or use?
We develop tailored tools that learn from your support data, everything from intelligent routing and sentiment detection to predictive case handling and automated triage. This isn’t chatbot hype, it’s service optimisation.
Will AI replace your support agents?
No, it enhances them. Our AI helps agents make faster, smarter decisions, and reduces their manual load. It supports human service, it doesn’t replace it.
Can your AI integrate with our existing systems?
Yes. We build modular tools designed to work inside your stack, whether that’s a custom-built CRM or a third-party helpdesk platform.
How do you make sure the AI doesn’t degrade the user experience?
We test with real cases, gather real feedback, and never go live until it’s better than the human baseline. Empathy and context always come first, no robotic dead ends.
What’s the ROI on AI in support?
Done right, it reduces ticket volume, improves resolution speed, and cuts costs, without sacrificing quality. It also frees up your team to focus on high-value interactions instead of routine tasks.
