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Build better support from real-world experience. This customer support blog shares practical playbooks, honest lessons, and user-first strategies to improve CX, KPIs, and day-to-day operations, so you reduce repeat contacts, resolve faster, and scale without drama.

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Customer Experience

Jan 26th 2026

6 min

Phone Support Isn’t Dead. It Still Leads Customer Support

Phone support still leads customer support. Customers trust real voices, not bots. Learn why voice remains the most reliable channel and how to protect it in a digital world.

Our global presence creates global opportunities

Based in Copenhagen, we operate around the globe to deliver total support where and when you need it.

Global teams, local care

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