Build better support from real-world experience. This customer support blog shares practical playbooks, honest lessons, and user-first strategies to improve CX, KPIs, and day-to-day operations, so you reduce repeat contacts, resolve faster, and scale without drama.
Customer Experience
|Dec 8th 2025
6 min
Predictive monitoring uses remote diagnostics to detect early faults, prevent breakdowns and deliver a smoother and more confident service experience.
Customer Experience
|Nov 17th 2025
5 min
Aftermarket documentation shapes repair speed, technician confidence and customer trust. Clear instructions today mean better uptime and a stronger service.
Data-Driven Decision Making
|Nov 10th 2025
4 min
Unlock the power of your support data to prevent issues, reduce costs, and improve user satisfaction through smarter, data-driven decisions.
Continuous Improvement
|Oct 20th 2025
5 min
Most teams start from metrics, not users. Learn why true support operations improvement starts outside-in — and how it transforms performance.
AI in Support
|Sep 29th 2025
5 min
AI in aftermarket support starts behind the scenes. Triage, suggested replies, warranty checks and parts lookups. Pilot with control, then scale with proof.
Customer Experience
|Sep 15th 2025
7 min
Omnichannel support means seamless choices, not chaos. Learn how to connect every channel into one effortless user experience.
AI in Support
|Sep 8th 2025
5 min
Support should feel human. Empathetic. Personal. But that doesn’t mean AI has no place—it means it needs to be used behind the scenes.
User-Centric KPIs
|Sep 2nd 2025
6 min
When your customer has to ask for help, a confusing support experience just makes the situation worse, it’s a failure of design, process, or communication. Frustration isn’t a bug in your product; it’s a symptom of poor thinking upstream.
Leadership & Team Dynamics
|Aug 25th 2025
7 min
If the people handling your support tickets feel boxed in or burnt out, it won’t stay hidden for long. It’ll show up in your churn rate. In customer frustration. In missed chances to build loyalty.
Customer Experience
|Aug 19th 2025
6 min
Support should be built around what the user actually needs in the moment. And that almost never means choosing just one way to help.
Continuous Improvement
|Aug 11th 2025
7 min
Most companies think support is about fixing problems. The great ones know better…
Concept
|Mar 24th 2025
4 min
Deciding whether to upscale, automate, or outsource depends on your company’s current position and future goals. Upscaling offers control but requires heavy investment. Automation can improve efficiency, but only if built on a strong foundation. Outsourcing, when done right, extends your capabilities without sacrificing quality. The biggest mistake? Choosing the wrong approach and damaging your customer experience. The right path is the one that helps you grow without breaking what makes your business great.
Concept
|Feb 15th 2025
3 min
Outsourcing support can be a game-changer, but it’s not all smooth sailing. Here’s a look at the real pros and cons to help you decide if it’s the right move.
Productivity Hacks
|Dec 10th 2024
4 min
Explore how exceptional customer support reduces churn by addressing user needs, providing fast, empathetic responses, and building loyalty. Learn the key support strategies to keep customers satisfied and engaged long-term.
User-Centric KPIs
|Oct 14th 2024
3 min
When it comes to setting KPIs, focus on what truly matters: the user experience. At Fixate, we believe the only KPIs that count are how fast you resolve the issue and how happy the user feels afterward. Balancing hard data with emotional feedback, real-time reactions with long-term trends, and a mindset of continuous improvement are key. KPIs aren’t just about hitting targets—they’re about shaping a culture that strives to exceed expectations. In the end, it’s not the internal numbers that matter, but how the user feels when they walk away.
Based in Copenhagen, we operate around the globe to deliver total support where and when you need it.
