Data-Driven Decision Making

Whether we’re talking about building better support, enhancing KPIs, improving customer experience, or creating a culture that truly cares, we’re not here to give you fluff. We’re here to share what works, what doesn’t, and how you can make things better, every day.

Concept Continuous Improvement Customer Feedback & Trends Data-Driven Decision Making Innovative Thinking Leadership and Team Dynamics Operational Efficiency Productivity Hacks Real-Life Case Studies User Experience User-Centric KPIs

Nov 12th 2024

2 min

Reducing Customer Churn by Applying Goodhart’s Law in Customer Service

Learn how Goodhart’s Law applies to customer support and how focusing on user needs over metrics can reduce churn and improve retention. Discover support strategies for lasting customer loyalty.

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Based in Copenhagen, we operate around the globe to to deliver total support where and when you need it.

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