Customer Experience
|Sep 15th 2025
7 min
Data-Driven Decision Making
Build better support from real-world experience. This customer support blog shares practical playbooks, honest lessons, and user-first strategies to improve CX, KPIs, and day-to-day operations, so you reduce repeat contacts, resolve faster, and scale without drama.
All
AI in Support
Concept
Continuous Improvement
Customer Experience
Customer Feedback & Trends
Data-Driven Decision Making
Innovative Thinking
Leadership & Team Dynamics
Operational Efficiency
Productivity Hacks
Real-Life Case Studies
User Experience
User-Centric KPIs
Customer Experience
|Aug 19th 2025
6 min
Chatbots vs Real People: Why the Best Support Has Both
Support should be built around what the user actually needs in the moment. And that almost never means choosing just one way to help.
Data-Driven Decision Making
|Nov 12th 2024
2 min
Reducing Customer Churn by Applying Goodhart’s Law in Customer Service
Learn how Goodhart’s Law applies to customer support and how focusing on user needs over metrics can reduce churn and improve retention. Discover support strategies for lasting customer loyalty.
Our global presence creates global opportunities
Based in Copenhagen, we operate around the globe to deliver total support where and when you need it.
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