Support Solutions that work smarter.
Support should do more than solve problems, it should strengthen your brand, protect your reputation, and help your users succeed.
FIXATE builds and runs support solutions that adapt to your business.
From strategic consulting and resource scaling to AI and fully managed operations, everything is designed for quality, control, and continuous improvement.
We don’t sell pre-packaged setups or force one model. We create systems that fit your organisation, reflect your tone, and evolve with your users.
This isn’t outsourcing. It’s smarter support - built with purpose, powered by people, and proven in the real world.
This is more than outsourcing. It's a path to becoming the best. When users rave about your support, and rivals start copying it, we know we've done our job.
CONSULTANCY
Support Consulting
We help you transform how your team delivers support — reducing repeat contacts, improving resolution speed, and strengthening your brand reputation.
Our consulting combines strategy, data, and real-world experience to create support that’s scalable, proactive, and built for continuous improvement.
RESOURCE
Resource Solutions
An outsourcing alternative that gives you more than external support, we provide the people and teams that scale your operation.
From single specialists to full managed teams, our resource model helps you grow fast while keeping your tools, tone, and control.
OUTSOURCING
Support as a Service
Support as a Service delivers smarter outsourced support — a complete support operation that adapts in real time.
No minimums. No prepayments. No lock-ins. You only pay for performance, and we carry the responsibility to deliver.
AI
AI Support Solutions
AI Support Solutions make automation feel effortless.
Built from real support experience, trained on optimised data, and designed to make every interaction faster, more accurate, and more human.
INSIGHTS
SIGTE Insights
SIGTE Insights transforms how you see support performance.
Built by Fixate, it delivers live clarity into operations, cost, and user experience, helping you act faster, prove ROI, and drive improvement across every level.
Frequently Asked Questions
Can we start small and scale later if it works?
Absolutely. Most clients start with a single project or team and expand as results grow. Our model scales up or down without disruption.
How quickly can you get a team up and running?
It depends on the setup, but we’ve launched within days when needed. You’ll always get a realistic timeline — no false promises.
Do you integrate into our existing tools and processes?
Yes. We work inside your systems and workflows, using your tone and culture. Our people act as part of your business, not an outside vendor.
Can Fixate support global users across time zones and languages?
Yes. We provide multilingual coverage across Europe, the US, and APAC. Wherever your users are, we’re there too.
What if we just need help during busy periods?
That’s exactly what our Resource Solutions are for — teams that flex with your demand, with no long-term lock-ins.
What makes Fixate different from a traditional call centre or BPO?
We’re built on ownership and quality, not volume. Our teams care about your users and protect your brand as if it were their own.
Is Fixate only for outsourcing, or do you also offer consulting?
Both. We design, build, and optimise support operations at every stage — from structure and people to complete delivery.
Can you reduce the number of tickets we receive over time?
Yes. Smarter workflows, proactive support, and better design mean fewer issues before they reach your queue.
How do you make sure support aligns with our brand?
We learn your product, tone, and values, then train every agent around them. The result feels like your own team, only stronger.
Do you offer tools or technology to support what you deliver?
Yes. Our in-house AI and SIGTE Insights platform give you real-time visibility, automation, and measurable improvement over time.
Our global presence creates global opportunities
Based in Copenhagen, we operate around the globe to deliver total support where and when you need it.
Global teams, local care
