Support Solutions that work smarter.
Support should do more than solve problems, it should strengthen your brand, protect your reputation, and help your users succeed.
FIXATE builds and runs support solutions that adapt to your business.
From strategic consulting and resource scaling to AI and fully managed operations, everything is designed for quality, control, and continuous improvement.
We don’t sell pre-packaged setups or force one model. We create systems that fit your organisation, reflect your tone, and evolve with your users.
This isn’t outsourcing. It’s smarter support - built with purpose, powered by people, and proven in the real world.
This is more than outsourcing. It's a path to becoming the best. When users rave about your support, and rivals start copying it, we know we've done our job.
CONSULTANCY
Support Consulting
We help you transform how your team delivers support — reducing repeat contacts, improving resolution speed, and strengthening your brand reputation.
Our consulting combines strategy, data, and real-world experience to create support that’s scalable, proactive, and built for continuous improvement.
RESOURCE
Resource Solutions
An outsourcing alternative that gives you more than external support, we provide the people and teams that scale your operation.
From single specialists to full managed teams, our Resource Solutions model helps you grow fast while keeping your tools, tone, and control.
OUTSOURCING
Support as a Service
Support as a Service delivers smarter outsourced support — a complete support operation that adapts in real time.
No minimums. No prepayments. No lock-ins. You only pay for performance, and we carry the responsibility to deliver.
AI
AI Support Solutions
AI Support Solutions make automation feel effortless.
Built from real support experience, trained AI agents on optimised data, and designed to make every interaction faster, more accurate, and more human.
INSIGHTS
SIGTE Insights
SIGTE Insights transforms how you see support performance.
Built by Fixate, it delivers live clarity into operations, cost, and user experience, helping you act faster, prove ROI, and drive improvement across every level.
Frequently Asked Questions
What are the main types of support solutions for growing companies?
Support can range from strategic consulting and process design to full operational delivery.
Some businesses start by improving structure, others add flexible teams or AI tools to strengthen capacity and quality.
How can I scale my support operation without building a large internal team?
Use flexible resource models — managed teams or on-demand specialists that expand when needed and reduce when demand slows.
You stay in control, without the fixed overhead of hiring.
What’s the difference between outsourcing and support-as-a-service?
Outsourcing usually means handing everything off.
Support-as-a-service gives you full visibility, flexibility, and control — you focus on growth, while the operation runs itself.
When should I consider outsourcing my customer support?
When your internal teams are stretched thin, or you want to focus on your core product and growth.
Outsourcing can add stability and speed without adding complexity.
How can I use AI to improve customer support?
AI can automate repetitive questions, triage requests, and help agents respond faster.
When trained on your brand and tone, it reduces workload while keeping the human touch.
What are the key metrics for measuring support performance?
Total resolution time and user satisfaction matter most.
They show whether your service is efficient, reliable, and truly helping users.
How do I maintain quality when scaling support globally?
Create a unified process — shared tools, consistent training, and a single tone of voice.
Quality should scale with volume, not get lost in it.
How can support data help me improve my business?
Every ticket tells a story. Analysing support trends reveals product issues, common pain points, and ways to reduce future demand.
How can I balance support costs with service quality?
Shift focus from cost per agent to cost per resolution.
Reducing repeat volume saves more long-term than cutting hourly rates.
How do I know which support solution is right for my company?
Start by defining your challenges — speed, coverage, quality, or visibility.
A quick consultation helps identify whether you need better structure, more people, or full operational delivery.
Our global presence creates global opportunities
Based in Copenhagen, we operate around the globe to deliver total support where and when you need it.
Global teams, local care
