Our story
Real People That Care, Dedicated to Driving Improvements.
We Are in It Together!
Support that works for you is the foundation of our mission at FIXATE. We recognised the demand for flexible outsourced support, adopting a proactive ‘as a service’ approach aimed at driving meaningful improvements. Our goal is to hire dedicated professionals who genuinely care about our customers, thrive on challenges, and are committed to doing things right.
At FIXATE, we go beyond merely managing support tickets; we focus on helping our clients reduce their reliance on support, optimise their business operations, and achieve sustainable growth together.
F
Commitment and drive to do better
Karl’s career has been a dynamic journey, driven by his passion for enhancing customer experiences and support. Beginning as a technician in the transportation sector, he developed a solid foundation of skills that propelled him into leadership roles overseeing global operations across various brands and locations. At each step, he introduced innovative processes and structures, empowered by teams committed to exceeding expectations and delivering exceptional service.
A powerhouse of exceptional talent
NSCALE, a beacon of innovation in managed services and tech recruitment for over 17 years, partnered with Karl to create FIXATE – a true culmination of passion and expertise. FIXATE is not just another service provider; we are dedicated to uplifting both users and businesses, relentlessly striving for excellence in every aspect of our support.
F
The FIXATE Approach
At FIXATE, energy and impact go hand in hand. Our teams are dedicated to championing customer satisfaction and effective problem-solving, infusing innovation into every facet of our support. By employing dynamic strategies such as AI integration and proactive approaches, FIXATE aims to revolutionise outsourcing and drive positive change.
Welcome to FIXATE – let’s build something extraordinary together.
Support That Works for You
We partner with you to ensure you achieve the results necessary to enhance your business. To deliver exceptional service, it’s crucial that we align with your needs and expectations. Our goal is to understand your unique requirements and build solutions that not only meet but aim to exceed them.
Dynamic teams: Our teams adjust and adapt in real-time to maintain seamless service and cost control.
Real value: We provide true “as a service” follow-up, directly connected to the quality and volume of work performed.
Future focused operations: Our operations drive enhancements for sustainable, long-term improvements.
More than a service, a partnership.
On demand
Operations that adjust to
fluctuations in real time to
deliver the service needed
when it is needed without
heavy standby costs.
Guaranteed service
Complete ownership of the
service with experience-based
measurements, connected to
delivery-linked payment
models
Reduce and optimise
Support generates a lot of
knowledge that we use to
help improve the experience
and even reduce the future
need for support.
Where we are located
Denmark
Copenhagen
Our location at
Copenhagen, Denmark
We are proud to come from the Nordics and are deeply committed to delivering Nordic values in everything we do.
Located in the very heart of the city which is also a key gateway between central Europe and the Nordics we able to attract call upon a vast pool of skills from all backgrounds and industries.
Macedonia
Skopje
Our location at
Skopje, North Macedonia
Skopje benefits from close proximity to a large market of over 670 million people. With IT and communications being its fasted growing industries many large tech organisations already have larger operations there, taking advantage of both high technical competence levels as well as language skills.
Malaysia
Kuala Lumpur
Our location at
Kuala Lumpur, Malaysia
Kuala Lumpur is home to global talents and software developers from many countries; due to the region’s demand for cutting-edge technical expertise, its business-friendly immigration policies, favourable cost of living and high-quality IT infrastructure.
Portugal
Lisbon
Our location at
Lisbon, Portugal
Lisbon’s central location, high rates of graduates, and non-native English proficiency mean that it’s one of the most desirable locations for tech start-ups in the world. Plus, the city’s wonderful social scene and great living conditions mean that people from all across Europe and beyond relocate that there providing a large pool of native language speakers.
Our story
Real People That Care, Dedicated to Driving Improvements.
We Are in It Together!
Support that works for you is the foundation of our mission at FIXATE. We recognised the demand for flexible outsourced support, adopting a proactive ‘as a service’ approach aimed at driving meaningful improvements. Our goal is to hire dedicated professionals who genuinely care about our customers, thrive on challenges, and are committed to doing things right.
At FIXATE, we go beyond merely managing support tickets; we focus on helping our clients reduce their reliance on support, optimise their business operations, and achieve sustainable growth together.
Commitment and drive to do better
Karl’s career has been a dynamic journey, driven by his passion for enhancing customer experiences and support. Beginning as a technician in the transportation sector, he developed a solid foundation of skills that propelled him into leadership roles overseeing global operations across various brands and locations. At each step, he introduced innovative processes and structures, empowered by teams committed to exceeding expectations and delivering exceptional service.
A powerhouse of exceptional talent
NSCALE, a beacon of innovation in managed services and tech recruitment for over 17 years, partnered with Karl to create FIXATE – a true culmination of passion and expertise. FIXATE is not just another service provider; we are dedicated to uplifting both users and businesses, relentlessly striving for excellence in every aspect of our support.
The Fixate approach
At FIXATE, energy and impact go hand in hand. Our teams are dedicated to championing customer satisfaction and effective problem-solving, infusing innovation into every facet of our support. By employing dynamic strategies such as AI integration and proactive approaches, FIXATE aims to revolutionise outsourcing and drive positive change.
Welcome to FIXATE—let’s build something extraordinary together.
Support That Works for You
We partner with you to ensure you achieve the results necessary to enhance your business. To deliver exceptional service, it’s crucial that we align with your needs and expectations. Our goal is to understand your unique requirements and build solutions that not only meet but aim to exceed them.
Dynamic teams: Our teams adjust and adapt in real-time to maintain seamless service and cost control.
Real value: We provide true “as a service” follow-up, directly connected to the quality and volume of work performed.
Future focused operations: Our operations drive enhancements for sustainable, long-term improvements.
More than a service, a partnership.
On demand
Operations that adjust to
fluctuations in real time to
deliver the service needed
when it is needed without
heavy standby costs.
Guaranteed service
Complete ownership of the
service with experience-based
measurements, connected to
delivery-linked payment
models
Reduce and optimize
Support generates a lot of
knowledge that we use to
help improve the experience
and even reduce the future
need for support.
Where we are located
Denmark
Copenhagen
Our location at
Copenhagen, Denmark
We are proud to come from the Nordics and are deeply committed to delivering Nordic values in everything we do.
Located in the very heart of the city which is also a key gateway between central Europe and the Nordics we able to attract call upon a vast pool of skills from all backgrounds and industries.
Macedonia
Skopje
Our location at
Skopje, North Macedonia
Skopje benefits from close proximity to a large market of over 670 million people. With IT and communications being its fasted growing industries many large tech organisations already have larger operations there, taking advantage of both high technical competence levels as well as language skills.
Malaysia
Kuala Lumpur
Our location at
Kuala Lumpur, Malaysia
Kuala Lumpur is home to global talents and software developers from many countries; due to the region’s demand for cutting-edge technical expertise, its business-friendly immigration policies, favourable cost of living and high-quality IT infrastructure.
Portugal
Lisbon
Our location at
Lisbon, Portugal
Lisbon’s central location, high rates of graduates, and non-native English proficiency mean that it’s one of the most desirable locations for tech start-ups in the world. Plus, the city’s wonderful social scene and great living conditions mean that people from all across Europe and beyond relocate that there providing a large pool of native language speakers.