We’re not just support, we’re your remote eyes, frontline backup, and escalation partner when every second counts.
We act fast, monitor proactively, and deliver the kind of reliability that keeps your business moving.
We help you:
Monitor equipment and respond in real time
Provide remote and on-site technical support
Minimise downtime with structured escalation
Keep complex workflows running smoothly
HOW OUR SOLUTIONS APPLY TO HEAVY EQUIPMENT AND SPECIALISED MACHINES
When uptime drives revenue and safety is non-negotiable, support needs to be more than reactive, it needs to be smart, fast, and built for the field. We help equipment brands and service networks keep things running, even in the toughest conditions.
Consultancy: Build Smarter Support for Tougher Environments
We work with your team to understand exactly how, when, and where issues occur, and then build support structures that reduce disruption and protect uptime:
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Map out escalation paths that get engineers and users what they need fast -
Implement proactive diagnostics and reporting to prevent downtime
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Align support KPIs with operational metrics (not just resolution times)
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Optimise documentation and tooling for frontline teams in the field
On-Demand Support Teams: Expand Your Reach Without Adding Overhead
Whether it’s supporting global operations or handling overflow during peak project seasons, our teams step in where and when you need them:
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Remote diagnostics, triage, and case coordination
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Language and time zone coverage for international clients
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Support agents trained on rugged-use workflows and safety protocols
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Easy scale-up or scale-down depending on workload
Complete Support: Fully Managed, Always Operational
We take full ownership of your support, so your internal team can focus on product and performance. Our setup is designed to handle mission-critical requests without compromise:
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End-to-end coverage, from field incident reporting to resolution
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Integrated with your logistics, warranty, and maintenance tools
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Real-time alerts and structured response for urgent cases
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Data-driven feedback loops to reduce repeat issues and improve equipment uptime
Frequently Asked Question
Can FIXATE provide technical support for specialised or rugged machinery?
Yes. We support everything from snow movers to mining rigs, with teams trained in both remote troubleshooting and coordination with on-site field techs when needed.
How do you minimise downtime for equipment in remote locations?
We combine proactive monitoring, clear escalation paths, and close coordination with field teams. The goal is always fast action, with as little disruption as possible.
Can you cover different time zones, regions, or language needs?
Absolutely. Our global footprint lets us support users wherever they are, in the language they speak and the hours they work.
What if our internal team already handles some support?
No problem. We can take on overflow, help build structure, or fully own specific support lines. We’re here to strengthen what works and fix what doesn’t, not step on toes.
How do you handle urgent or safety-critical issues?
We set clear priority paths and response triggers, so urgent cases are never stuck waiting. Whether it’s safety, downtime, or compliance-related, we act with urgency, always.
