Whether it’s a breakdown, billing issue, or delivery delay, our teams act fast, speak your tone, and solve the real problem, so your users stay happy and your service stays trusted.
Whether it's a broken vehicle or a billing issue, we act fast to protect trust.
What we help you achieve:
24/7/365 live support
Flexible team sizing that matches real-time demand
True omnichannel experience (chat, voice, social, email)
Active social monitoring with fast issue response
Proactive vehicle alerts to prevent user-impacting issues
Feedback loops that improve service and reduce future needs
How Our Solutions Apply to Micro-Mobility & Last-Mile
We don’t offer off-the-shelf packages. Instead, we tailor each engagement around the specific pressures of mobility platforms, fast growth, complex logistics, and high user expectations. Here’s how our core solutions fit into your world:
Consultancy: Rethinking Support for Riders, Users, and Ops Teams
We start by mapping your full support journey, from broken scooters to confused riders to internal escalations. Then we redesign the structure around real needs:
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Reduce ticket volume with better self-help and proactive alerts -
Improve app flows, payment clarity, and return processes
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Align tone and process with your brand promise, not generic scripts
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Build a support culture that prevents issues instead of just reacting to them.
On-Demand Support Teams: The Right People, Right When You Need Them
Whether you’re scaling into new cities or dealing with a seasonal surge, we provide trained support agents who slot directly into your operations:
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Real-time coverage across time zones and channels
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Language coverage for global users
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Fast ramp-up during high-demand periods
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Embedded agents who adapt to your tone and tools, no rigid outsourcing feel
Complete Support: End-to-End User Care That Scales With You
For brands that want to focus on the product, not the problem queue, we take full ownership of the support operation:
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We hire, train, manage, and optimise the team, all under your brand
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24/7 multilingual support with full omnichannel access
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Proactive improvement loops using data, trends, and user feedback
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Outcome-based service focused on user satisfaction and long-term brand trust
Frequently Asked Question
How do you handle 24/7 support across different cities and time zones?
We build flexible teams that follow real-time demand, with live agents covering nights, weekends, and peak hours. Your users get answers when they need them, not just when it’s convenient.
Can FIXATE spot issues with vehicles before customers report them?
Yes. We use proactive monitoring, alert systems, and trend analysis to catch recurring issues early. It’s not just about fixing, it’s about preventing.
What if demand spikes suddenly, can you scale fast?
That’s what we’re built for. Whether it’s a product launch, market expansion, or surge in usage, we add capacity without breaking your internal systems or brand experience.
Do you support users on chat, phone, or social channels?
All of the above. We build true omnichannel setups tailored to how your users communicate, from live chat and email to social DMs and voice.
How do you protect the user experience during breakdowns or delays?
We act fast, stay human, and keep users informed. It’s not just about solving the problem, it’s about maintaining trust, even when things go wrong.
