From micro-mobility to machines, we specialise in customer support where quality matters and failure isn’t an option.
Our teams handle the pressure, scale with demand, and act like part of your business, because in high-demand industries, support isn’t just helpful, it’s critical.
We don’t just solve problems, we strengthen reputations.
Micro-Mobility & Last-Mile
We support the next generation of transport, from micro-mobility platforms to last-mile delivery fleets, with real-time, multilingual customer support that protects your users and your brand.
Whether it’s a breakdown, billing issue, or delivery delay, our teams act fast, speak your tone, and solve the real problem, so your users stay happy and your service stays trusted.
Specialist Customer Support
We work with low-volume, high-passion brands where detail matters Specialist Customer Support is needed to ensure every owner feels understood.
See how we do it
Heavy equipment and specialised machines
In high-pressure industries, uptime isn’t just a goal, it’s the difference between profit and chaos. FIXATE delivers specialist support for heavy equipment and field-deployed machines where reliability, speed, and safety are critical.
We’re not just support, we’re your remote eyes, frontline backup, and escalation partner when every second counts.
Frequently Asked Question
Can you handle complex or niche industries?
Absolutely. We’re built for demanding environments, from high-performance vehicles to heavy-duty machinery. If downtime hurts or reputation matters, we’re your crew.
Do we need to outsource everything to work with you?
Nope. You can start with a small scope, consultancy, extra hands, or overflow, and scale when it makes sense. No pressure. No lock-in.
Will we have to change how we work?
Only if you want to. We plug into your world, your tools, tone, and workflows, and make it better from within.
How fast can you get started?
In some cases, we’ve been live in under a week. It depends on what you need, but we don’t mess around with long lead times or excuses.
Is FIXATE more expensive than building a team ourselves?
Not when you look at the full picture. We help reduce ticket volume, prevent recurring issues, and scale without waste. That means fewer costs, better outcomes, and less internal drain.
Can you support multiple languages and global regions?
Yes. We’ve got multilingual, multi-time-zone teams that cover chat, phone, email, and social — wherever your users are, we’re there.
Can you help reduce our support volume over time?
That’s the goal. We build systems that improve with use. Smarter support. Fewer issues. Happier users.
How do you ensure quality and alignment with our brand?
We act like part of your business, not a supplier. That means we match your tone, care about your users, and own the outcome like it’s ours.
