From strategic Consultancy to AI development and fully outsourced operations, we build tailored customer support solutions that match your needs, your users, and your brand. We don't sell pre-packaged setups. We create the structure and support you actually need, the way it should be.
This is more than outsourcing. It's a path to becoming the best. When users rave about your support, and rivals start copying it, we know we've done our job.
CONSULTANCY
Aftermarket Support Consulting
Our support consulting helps you design support that works for your users and your business.
Most support structures weren’t built intentionally, they just happened. We bring the strategy, tools and real-world experience to rethink your approach and create a system that delivers better outcomes with less effort.
RESOURCES
On-Demand Support Teams
We help you scale your support without sacrificing quality.
Our on-demand customer support teams integrate seamlessly into your business.
Whether it’s seasonal demand or a big launch, we provide skilled people who work inside your systems, in your tone, and always with your brand in mind.
FULL OUTSOURCING
Aftermarket Support & Customer Service Outsourcing
We help you deliver complete support without the operational headache.
You’ve got a product to build and customers to delight. We take care of your support end to end, so you never worry about tickets, queues or missed expectations. This isn’t offloading. This is upgrading.
SUPPORT AI
Support AI: Service Optimisation
We help you use AI to make support faster, simpler and more human.
Our AI solutions are built on real support experience, not just code. From multilingual assistants to proactive insights, we combine automation and human
expertise to create service that feels personal, at scale.
SIGTE
SIGTE: Total Visibility
Real visibility into how your customers are being supported and what that is costing. An open, transparent real-time service tracking system at is focused on service.
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Frequently Asked Question
Can we start small and scale later if it works?
Absolutely. Most of our clients start with a focused scope, a single project, team, or review, and grow the engagement once they see the value.
How quickly can you get a team up and running?
It depends on the scope, but we’ve gone live in under a week when urgency demanded it. We’ll always give you a clear, realistic timeline, no empty promises.
Do you integrate into our existing tools and processes?
Yes. We don’t force change, we fit into your stack, your workflows, and your tone. Our teams operate like an internal team, not a disconnected vendor.
Can FIXATE support global users across different time zones and languages
Yes. We provide multilingual support and coverage across all major regions. Whether you’re launching in Europe, the US, or APAC, we’ve got it covered.
What if we just need help during busy periods?
That’s exactly what our Resource Services are for. We provide flexible teams that scale up when you need them and scale down when you don’t, no long-term commitment required.
What makes FIXATE different from a traditional call centre or BPO?
We’re not about volume. We’re about quality, ownership, and brand alignment. FIXATE teams don’t just follow scripts, they act like part of your business and care about your users.
Is FIXATE only for outsourcing, or do you also offer consulting?
Both. Some clients want a full operational partner. Others just need help redesigning how support works. We’re built to meet you where you are, not force a model you don’t need.
Can you reduce the number of tickets we receive over time?
Yes. Reducing demand is part of our DNA. We use feedback loops, proactive support, and smarter workflows to prevent problems before they hit your queue.
How do you make sure support aligns with our brand?
We study your product, voice, and values, then train our team to reflect that in every interaction. You won’t get “generic” from us. You’ll get “on brand,” every time.
Do you offer any tools or technology to support what you deliver?
Yes, including our SIGTE visibility platform and in-house AI development for service automation. We combine real people with the right tech to make support smarter and more sustainable.
