Unlock the full potential of Aftermarket Support & Customer Service.
From strategic Consultancy to AI development and fully outsourced operations, we build tailored customer support solutions that match your needs, your users, and your brand. We don't sell pre-packaged setups. We create the structure and support you actually need, the way it should be.
This is more than outsourcing. It's a path to becoming the best. When users rave about your support, and rivals start copying it, we know we've done our job.
CONSULTANCY
Support Consulting
We help you transform how your team delivers support — reducing repeat contacts, improving resolution speed, and strengthening your brand reputation.
Our consulting combines strategy, data, and real-world experience to create support that’s scalable, proactive, and built for continuous improvement.
RESOURCE
Resource Solutions
An outsourcing alternative that gives you more than external support, we provide the people and teams that scale your operation.
From single specialists to full managed teams, our resource model helps you grow fast while keeping your tools, tone, and control.
OUTSOURCING
Support as a Service
Support as a Service delivers smarter outsourced support — a complete support operation that adapts in real time.
No minimums. No prepayments. No lock-ins. You only pay for performance, and we carry the responsibility to deliver.
AI
AI Support Solutions
AI Support Solutions make automation feel effortless.
Built from real support experience, trained on optimised data, and designed to make every interaction faster, more accurate, and more human.
INSIGHTS
SIGTE Insights
SIGTE Insights transforms how you see support performance.
Built by Fixate, it delivers live clarity into operations, cost, and user experience, helping you act faster, prove ROI, and drive improvement across every level.
Frequently Asked Questions
Can we start small and scale later if it works?
Absolutely. Most of our clients start with a focused scope, a single project, team, or review, and grow the engagement once they see the value.
How quickly can you get a team up and running?
It depends on the scope, but we’ve gone live in under a week when urgency demanded it. We’ll always give you a clear, realistic timeline, no empty promises.
Do you integrate into our existing tools and processes?
Yes. We don’t force change, we fit into your stack, your workflows, and your tone. Our teams operate like an internal team, not a disconnected vendor.
Can FIXATE support global users across different time zones and languages
Yes. We provide multilingual support and coverage across all major regions. Whether you’re launching in Europe, the US, or APAC, we’ve got it covered.
What if we just need help during busy periods?
That’s exactly what our Resource Services are for. We provide flexible teams that scale up when you need them and scale down when you don’t, no long-term commitment required.
What makes FIXATE different from a traditional call centre or BPO?
We’re not about volume. We’re about quality, ownership, and brand alignment. FIXATE teams don’t just follow scripts, they act like part of your business and care about your users.
Is FIXATE only for outsourcing, or do you also offer consulting?
Both. Some clients want a full operational partner. Others just need help redesigning how support works. We’re built to meet you where you are, not force a model you don’t need.
Can you reduce the number of tickets we receive over time?
Yes. Reducing demand is part of our DNA. We use feedback loops, proactive support, and smarter workflows to prevent problems before they hit your queue.
How do you make sure support aligns with our brand?
We study your product, voice, and values, then train our team to reflect that in every interaction. You won’t get “generic” from us. You’ll get “on brand,” every time.
Do you offer any tools or technology to support what you deliver?
Yes, including our SIGTE visibility platform and in-house AI development for service automation. We combine real people with the right tech to make support smarter and more sustainable.
Our global presence creates global opportunities
Based in Copenhagen, we operate around the globe to deliver total support where and when you need it.
Global teams, local care
