WE DESIGN, DELIVER AND OPTIMISE CUSTOMER SUPPORT

Turning aftermarket service and customer support into your competitive advantage.

What We Do

Support for high-demand industries that protects your brand and keeps customers loyal.

We deliver flexible support operations for aftermarket service and customer care that makes your products better, your customers happier, and your business stronger. From startups to industry leaders, we help companies keep promises to their users, even long after the sale.

Explore Our Solutions

WHAT WE DO

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CONSULTANCY

Aftermarket Support Consulting

We help you design smarter support, tailored to your users, your brand, and your future.

RESOURCES

On-Demand Support Teams

Skilled support teams, ready to drop straight into your operations.

FULL OUTSOURCING

Aftermarket Support & Customer Service Outsourcing

Your support delivered end-to-end, as a service.

SUPPORT AI

Support AI: Service Optimisation

Not all AI is the same. We build AI customer support solutions from real world experience.

SIGTE

SIGTE: Total Visibility

Real visibility into how your customers are being supported and what that is costing.

Services that scale with you, no wasted cost, no complex setups, just the help you need, when you need it.

Our goal? To make your support so good, it sets the benchmark for your entire industry

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Industries Real support, built for high-demand business.

Micromobility & Last-Mile

We support the next generation of transport, from micromobility platforms to last-mile delivery fleets, with real-time, multilingual customer support that protects your users and your brand.
Whether it’s a breakdown, billing issue, or delivery delay, our teams act fast, speak your tone, and solve the real problem, so your users stay happy and your service stays trusted.

Specialist Customer Support

Focused, low-volume, high-passion brand support where detail matters and Specialist Customer Support is needed to ensure every owner feels understood and your reputation protected.

Heavy equipment and specialised machines

In high-pressure industries, uptime isn’t just a goal, it’s the difference between profit and chaos. FIXATE delivers specialist support for heavy equipment and field-deployed machines where reliability, speed, and safety are critical.
We’re not just support, we’re your remote eyes, frontline backup, and escalation partner when every second counts.

WHY FIXATE

Flexible

-Focused-

Ready

-Flexible-

Focused

-Ready-

Our Approach We start by understanding your users' real needs. Then we build support that grows and adapts with your business.

You only pay for what you use, and only use what you actually need.

Why FIXATE?

Because when users feel looked after, they stay loyal.
Because fewer issues mean more time and energy to grow.
Because great support builds trust — and trust builds brands.

We're not here to tick boxes. We're here to strengthen your brand every single day.

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FULL OUTSOURCING

Global technical product support

In-depth 2nd line technical support was provided across four strategically located sites in Europe, Asia, and the Americas.

ON DEMAND SUPPORT TEAMS

Internal IT Support Services

With a fresh approach, an internal IT support operation was optimised for efficiency, reducing reactive support needs and delivering seamless infrastructure and user support across a multi-site global organisation.

AFTERMARKET SUPPORT CONSULTING

Technical Data Review and Correction

With a dedication to service and technical expertise, a technical data review process was implemented to ensure accurate, high-quality documentation, delivering results ahead of schedule and within budget.

Can we start small and scale later if it works?

Absolutely. Most of our clients start with a focused scope, a single project, team, or review, and grow the engagement once they see the value.

How quickly can you get a team up and running?

It depends on the scope, but we’ve gone live in under a week when urgency demanded it. We’ll always give you a clear, realistic timeline, no empty promises.

Do you integrate into our existing tools and processes?

Yes. We don’t force change, we fit into your stack, your workflows, and your tone. Our teams operate like an internal team, not a disconnected vendor.

Can FIXATE support global users across different time zones and languages

Yes. We provide multilingual support and coverage across all major regions. Whether you’re launching in Europe, the US, or APAC, we’ve got it covered.

What if we just need help during busy periods?

That’s exactly what our Resource Services are for. We provide flexible teams that scale up when you need them and scale down when you don’t, no long-term commitment required.

What makes FIXATE different from a traditional call centre or BPO?

We’re not about volume. We’re about quality, ownership, and brand alignment. FIXATE teams don’t just follow scripts, they act like part of your business and care about your users.

Is FIXATE only for outsourcing, or do you also offer consulting?

Both. Some clients want a full operational partner. Others just need help redesigning how support works. We’re built to meet you where you are, not force a model you don’t need.

Can you reduce the number of tickets we receive over time?

Yes. Reducing demand is part of our DNA. We use feedback loops, proactive support, and smarter workflows to prevent problems before they hit your queue.

How do you make sure support aligns with our brand?

We study your product, voice, and values, then train our team to reflect that in every interaction. You won’t get “generic” from us. You’ll get “on brand,” every time.

Do you offer any tools or technology to support what you deliver?

Yes, including our SIGTE visibility platform and in-house AI development for service automation. We combine real people with the right tech to make support smarter and more sustainable.

Latest News

AI in Support

Sep 8th 2025

5 min

AI in Support: It’s Not About the Chatbot

Support should feel human. Empathetic. Personal. But that doesn’t mean AI has no place—it means it needs to be used behind the scenes.

User-Centric KPIs

Sep 2nd 2025

6 min

Designing Experiences That Don’t Confuse People

When your customer has to ask for help, a confusing support experience just makes the situation worse, it’s a failure of design, process, or communication. Frustration isn’t a bug in your product; it’s a symptom of poor thinking upstream.

Leadership & Team Dynamics

Aug 25th 2025

7 min

Support Staff Deserve Better: The Hidden Human Cost Behind Great Service

If the people handling your support tickets feel boxed in or burnt out, it won’t stay hidden for long. It’ll show up in your churn rate. In customer frustration. In missed chances to build loyalty.

Customer Experience

Aug 19th 2025