Why Following the Standard Isn’t Enough – Beyond the Standard

Standards Are a Starting Point, Not a Ceiling – Beyond the Standard Mindset.

Standards exist for a reason… But if all you do is follow the standard, you’ll never go beyond the standard. You’ll never stand out.

The best companies don’t just follow the standard – they question it, challenge it, and push beyond it.

The Comfort of Standards vs. The Risk of Innovation

It’s easy to follow a standard. Everything is defined for you – the measurements, the processes, the setup. All you have to do is implement it.

And for some businesses, that’s enough. They’ll function, they’ll deliver results, and they’ll survive.

But survival isn’t success.

Sticking to the standard means you’re only as good as everyone else following it. You’re not creating a competitive advantage, not innovating, not doing anything that makes you stand out.

Look at Tesla. They didn’t follow the standard rules of being a car company. They didn’t invest in traditional marketing, they redefined car sales, and they changed the industry. (Read more about Tesla’s approach)

Or take Nokia – once the leader in mobile phones. They followed the standard, believing their dominance was secure. Meanwhile, competitors pushed beyond the standard, innovating where Nokia stood still. The rest is history. (Read about Nokia’s downfall)

Standards Are a Starting Point, Not a Ceiling

Standards provide structure. But they shouldn’t define your limits. The real question should always be:
Can we do this better?

Companies that break beyond the standard build a culture of continuous improvement. They never settle for how things are – because how things are is never the best they can be.

How to Push Beyond the Standard

  • Make improvement discussions part of every meeting. Always ask, how can we improve this?
  • Hire the right people. You don’t want employees who just follow orders – you need people who push for better.
  • Set improvement KPIs. If you don’t measure progress, you won’t make progress. Track it, evaluate it, and prioritize it.
  • Use data to challenge assumptions. Just because something works doesn’t mean it’s optimal. Look at performance metrics and see where things can improve.
  • Encourage a mindset shift. Make it clear that just following the standard isn’t enough. Reward those who challenge and improve.

💡 Want to see how Fixate helps businesses move beyond “good enough”? Explore our approach to continuous improvement.

The Biggest Obstacle? Change Management.

Going beyond the standard isn’t easy. The hardest part isn’t finding better ways to do things – it’s getting people on board.

People like familiar processes. They resist change.

To overcome this:
Build continuous improvement into your company culture. Make it a core value that improvement is expected – not optional.
Hire people who challenge you. If you only hire people who ‘follow the standard,’ you’ll stay stuck.
Track improvement success. Measure and celebrate areas where your team goes beyond the standard.

Good Enough vs. Better: A Simple Choice

Following the standard will get you where you need to go. It’s like walking to work – it gets the job done.

But going beyond the standard? That’s like driving a high-performance car. It’s faster, more efficient, and a better experience.

👉 Want to move beyond the standard? Find out how Fixate can help.

Summary

Standards give businesses structure, but they shouldn’t define the limit. Companies that only follow the norm fail to stand out. True success comes from questioning, improving, and finding better ways to operate. By embedding a culture of continuous improvement, hiring people who challenge the status quo, and setting KPIs that drive innovation, companies can move beyond the average and build real competitive advantages.

Karl Evans

Karl Evans

April 7, 2025

You might also like

Two creative entrepreneurs discussing ideas over a laptop in a cozy workspace with plants and sewing equipment in the background.

Upscale Automate Outsource Choosing the Right Growth Strategy

Deciding whether to upscale, automate, or outsource depends on your company’s current position and future goals. Upscaling offers control but requires heavy investment. Automation can improve efficiency, but only if built on a strong foundation. Outsourcing, when done right, extends your capabilities without sacrificing quality. The biggest mistake? Choosing the wrong approach and damaging your customer experience. The right path is the one that helps you grow without breaking what makes your business great.

Group of engineers working on a model, measuring, and discussing details in a bright workspace with design tools and equipment.

Taking a fresh look

Looking from the outside in means stepping back and seeing your service from the user’s perspective. By walking in their shoes and viewing the entire process end-to-end, you can spot opportunities for real improvement. Challenge the way things are done and focus on creating meaningful, human-centred interactions. It’s not about systems—it’s about helping people.

Colleagues collaborating around a table in a creative, modern office setting.

Developing a Culture of Continuous Improvement

Curiosity is encouraged, mistakes are celebrated, and the pursuit of better is never-ending. A place where it’s not just about hitting targets but about pushing boundaries, experimenting, and having fun along the way. That’s what we mean by a culture of improvement.

Two professionals having a discussion at a desk in a modern office with open desks, plants, and bright natural lighting.

Setting KPIs Based on the User Experience

When it comes to setting KPIs, focus on what truly matters: the user experience. At Fixate, we believe the only KPIs that count are how fast you resolve the issue and how happy the user feels afterward. Balancing hard data with emotional feedback, real-time reactions with long-term trends, and a mindset of continuous improvement are key. KPIs aren’t just about hitting targets—they’re about shaping a culture that strives to exceed expectations. In the end, it’s not the internal numbers that matter, but how the user feels when they walk away.

Group of professionals collaborating at a desk in a bright office with large windows, discussing ideas and working together.

Turning Customers Into a Marketing Army

Turning customers into advocates is about empathy and care, especially when things go wrong. By balancing speed with quality, personalising interactions, and building trust through transparency, you create a natural desire for customers to share their positive experiences. It’s not about incentivising—it’s about delivering a service that people genuinely want to talk about.