We’re not here to tick boxes .

FIXATE wasn’t born from a business plan. It was built out of frustration with support that felt robotic, disconnected, and reactive.

That’s why we built a new customer support philosophy: one based on care, ownership, and doing it right from the first contact.

We knew it could be better.
So, we made it better.

What We Do

Why FIXATE, Because we are not like the OTHERS

In a world of chatbots, self-help portals, AI agents, and call centres chasing numbers, something’s been lost. Something deeply human. The need to be understood.

We built FIXATE to bring that back. To deliver support that’s calm under pressure, built around people, and fully owned, from first contact to resolution.

Continents

Locations

WHAT WE BELIEVE

Customer support is the key, to brand success

Maintain a relationship, not just solve a problem

Real empathy beats robotic scripts

Your customers can be your marketing army

Support done right is a competitive advantage

The FIXATE Approach

Energy and impact go hand in hand. Our teams are dedicated to championing customer satisfaction and effective problem-solving, infusing innovation into every facet of our support. By employing dynamic strategies such as AI integration and proactive approaches, FIXATE aims to revolutionise outsourcing and drive positive change.

1996-

Where Service Starts
Support doesn’t begin in a boardroom. It starts on the ground, where machines break, deadlines slip, and trust is tested. From day one, we learned that quality isn’t a promise, it’s proof.

2003-

Solving Problems, Not Symptoms
As operations grew more complex, we saw the cost of fragmented support, slow resolutions, repeat failures, frustrated customers. These years taught us that sustainable improvement comes from tackling root causes, not just closing tickets.

2010-

Scaling Care Across Borders
Supporting global teams revealed a truth we still carry: consistency matters more than volume. Whether it’s a workshop in the UK or a site in Sweden, the experience must feel seamless, dependable, and personal.

2013-

Joining Support and Quality
During this time, we brought support operations and product quality together. That approach, treating every issue as an opportunity to improve the whole system, is why today FIXATE doesn’t just resolve problems, but helps prevent them.

2018-

Relentless Improvement
Building and leading international support solutions refined our mindset: improvement is never a one-off project. It’s a habit. Tools, processes, and culture must evolve constantly to stay ahead of customer expectations.

2024-

Turning Experience into Action
FIXATE launched to challenge how companies see customer support, not as a cost centre, but as a strategic advantage. Today, everything we do reflects lessons learned over decades: ownership, adaptability, and an unshakable focus on the people who rely on you.

We don't follow the old outsourcing model. We don't sell headcount. And we definitely don't do “good enough.”

Work with us

How We Work Instead, we focus on three things that change everything

We are here to deliver something more, something better, Outsourcing has a bad reputation and we are determined to change that.

Smart Strategy

We fix the structure, not just the symptoms. Proactive, not reactive. Always evolving.

Let’s get started

The Right People

We hire thinkers, not ticket-movers. People who own the outcome and represent your brand like it’s their own.

Let’s get started

Seamless Execution

We integrate into your tools, tone, and operations, no disruption, no drama.

Let’s get started

WHO WE ARE

-Contact Us-

Who We Are We're not a typical support company. Every FIXATE team member is a problem-solver, a builder, a partner.

From day one, we’ve had a simple mindset: find a way. That means showing up. Owning the outcome. And doing it right, not just fast. We care deeply about the people we serve, and we know that great support doesn’t just protect your users, it strengthens your business. We move fast. We stay sharp. We care deeply.

We don’t pretend to be perfect. But we show up, take responsibility, and get better every day. FIXATE is built on ownership, improvement, and care, for the people we work with and the users they serve. Our goal? To be the go-to partner for the most iconic product brands in the world, the ones where quality matters and reputation is everything.

This is FIXATE.
Support that works because we do.
Let’s build something better — together.

Find out more about us

Our Team

To build a team that challenges traditional ways of working we bring together individuals from diverse backgrounds, cultures, and areas of expertise. This diversity not only enriches our workplace but also brings a multitude of perspectives to the table.