Our Case Studies
Real stories. Real Results.
At Fixate, we don’t just talk about delivering better support – we live it. Our case studies showcase how we’ve partnered with businesses to overcome challenges, streamline operations, and deliver exceptional results for internal IT support teams and end users alike.
We believe support should be more than reactive problem-solving – it should empower people to do their best work. By embedding ourselves in our clients’ operations, we understand their unique needs, tackle core issues, and deliver solutions that work for internal teams, external users, and overall business success.
These real-world examples reflect our dedication to delivering seamless, people-focused support – proving our principles of ownership, accountability, and trust in action.
What do you want to achieve?
Technical data review and connection
A comprehensive review of technical information was conducted prior to public publishing. The objective was to ensure accuracy and make necessary updates, thereby guaranteeing that the information provided to end users met the required standards.
Internal IT support services
A global internal IT support operation was delivered from three strategically located sites in Europe and Asia. This setup provided comprehensive, organisation-wide IT and infrastructure support directly to users, ensuring smooth and efficient operations across multiple locations.
Global technical product support
In-depth 2nd line technical support was provided across four strategically located sites in Europe, Asia, and the Americas. The fully outsourced operation was underpinned by performance-based payments, driving continuous service development and enhancement.
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Empower Your Teams and Users with Better Support. At Fixate, we transform challenges into opportunities, helping businesses streamline operations, enhance service quality, and achieve sustainable growth through tailored, people-first solutions.
Let’s make it happen. Discover how Fixate can optimise your IT support, elevate user care, and deliver results that drive real impact for your organisation.
Fruebjergvej 3, 2100, Copenhagen.
