Internal IT Support Services
With a fresh approach, an internal IT support operation was optimised for efficiency, reducing reactive support needs and delivering seamless infrastructure and user support across a multi-site global organisation.
Services Provided
- Licence Management: Overseeing and managing software licences to ensure compliance and cost-effectiveness.
- Desk-side and Remote User Support: Providing direct assistance for hardware and software issues, both on-site and remotely.
- Infrastructure Monitoring and Management: Proactively monitoring and managing IT infrastructure to maintain optimal performance and reliability.
- Hardware Sourcing and Implementation: Procuring, deploying, and supporting hardware to meet organisational needs.
- Mobile Device Management: Managing mobile devices to ensure secure and efficient use across the organisation.
- Exchange and User Management: Administering email services and managing user accounts for seamless communication.
- Infrastructure Security Implementation & Management: Establishing and maintaining robust security measures to protect organisational assets.
- Site Access Control: Managing and securing physical access to facilities.
- Domain Management: Overseeing domain configuration and management to ensure stable and secure network operations.
Overview
A global internal IT support operation was delivered from three strategically located sites in Europe and Asia. This setup provided comprehensive, organisation-wide IT and infrastructure support directly to users, ensuring smooth and efficient operations across multiple locations.
Overview
A global internal IT support operation was delivered from three strategically located sites in Europe and Asia. This setup provided comprehensive, organisation-wide IT and infrastructure support directly to users, ensuring smooth and efficient operations across multiple locations.
Services Provided
- Licence Management: Overseeing and managing software licences to ensure compliance and cost-effectiveness.
- Desk-side and Remote User Support: Providing direct assistance for hardware and software issues, both on-site and remotely.
- Infrastructure Monitoring and Management: Proactively monitoring and managing IT infrastructure to maintain optimal performance and reliability.
- Hardware Sourcing and Implementation: Procuring, deploying, and supporting hardware to meet organisational needs.
- Mobile Device Management: Managing mobile devices to ensure secure and efficient use across the organisation.
- Exchange and User Management: Administering email services and managing user accounts for seamless communication.
- Infrastructure Security Implementation & Management: Establishing and maintaining robust security measures to protect organisational assets.
- Site Access Control: Managing and securing physical access to facilities.
- Domain Management: Overseeing domain configuration and management to ensure stable and secure network operations.
Impact and achievements
%
Reduction in total solution time.
%
Reduction in support requests.
%
Quality Level maintained.
Conclusion
Through strategic improvements and resource optimisation, the internal IT support services evolved into a more proactive and efficient operation. This approach not only enhanced service quality but also reduced the need for reactive support, enabling a focus on long-term stability and user satisfaction.
We are happy to help
Get in touch
Empower Your Teams and Users with Better Support. At Fixate, we transform challenges into opportunities, helping businesses streamline operations, enhance service quality, and achieve sustainable growth through tailored, people-first solutions.
Let’s make it happen. Discover how Fixate can optimise your IT support, elevate user care, and deliver results that drive real impact for your organisation.
Fruebjergvej 3, 2100, Copenhagen.
